Dell - Tech Support Customer Service Issues

I recently bought a new XPS computer from Dell and also got the Dell 2.1 Speaker System AE415. I've connected everything, but I'm struggling to get sound to come through the speakers. The only sound I can manage to get is through the Dell headphones I purchased separately. I'm hoping someone can assist me in getting the speakers to work properly so I can enjoy sound through them. Any help is appreciated. Thank you, James.

I am using my son's computer and don't have the information to sign in. Yesterday, a person named Bryan Williams claiming to be from Windows called me about issues with my computer. He spent hours explaining errors and a crashed firewall, stating I was hacked several times. Eventually, I was charged $[redacted] for repairs and a 2-year service plan. Later, someone from Logo Merchants asked for the code MH333 for verification, which cost me additional fees. I fear I was scammed as nothing was fixed, and my computer remains at risk. I must now change all my passwords to prevent further issues. Seeking help for my 8.1 system under the name Mary Fisher at [redacted] or 1 [redacted]. My son, Chris Woodside, owns the computer but should not be bothered by this.

The customer experienced significant delays with Dell's service in Germany. The Dell laptop was sent for repair five months ago and is still not returned. Despite efforts to contact e-tec shop and Dell, there has been no concrete update on the laptop's status. The repair time has far exceeded the legal limit of six weeks. Requesting a refund of [redacted] EUR has also been unsuccessful. Communication with Dell's support personnel, including Frau Lucia Kurejova, has been unsatisfactory with unfulfilled promises and excuses. The customer is disappointed with Dell's unprofessionalism, lack of respect for warranties, and overall poor customer service. They are considering legal action to address the situation.

I understand the frustration you're experiencing with the changes in the BIOS boot order settings after purchasing your new Dell Inspirion with Windows 10. Despite your vast experience with computers, it's frustrating to encounter obstacles when trying to perform tasks you've been familiar with for so long. Unfortunately, it seems like the shift to UEFI BIOS embedded on the motherboard by Dell has restricted the ability to change the boot order easily as in the past. It's disappointing that even the rescue disk and flash drive you prepared are now rendered useless due to this limitation. Your efforts in researching the issue and reaching out for help are commendable, but it appears that this change may be irreversible. It's perplexing why Dell wouldn't prioritize user flexibility in boot options given the importance of having such abilities for power users like yourself. While this situation is indeed frustrating, it seems that the current BIOS setup may not allow for the customization you are seeking.

I've been a loyal Dell user for many years, and recently purchased a Dell Inspirion with Windows 10, which I'm happy with. However, I'm disappointed with the technical support I received, both via email and chat. I've been using computers since [redacted] and have experience with different Windows versions. I'm having trouble changing the boot order in BIOS to boot from a DVD or USB on my new Dell. Despite trying various methods, including pressing F2 and F12, I couldn't find a solution. Some sources suggest that due to embedded UEFI BIOS, it might not be possible to change the boot order as before. This is frustrating since I rely on booting from external drives for backups. I'm seeking guidance on how to overcome this limitation and prioritize booting from my DVD drive.

My computer stopped working. I have an extended warranty but can't find the contact number. Last time they serviced it, they didn't leave any tags, so I don't have the service tag number. I own an Inspiron [redacted], and I'm leaving for a business trip tomorrow. I need to schedule on-site repair for Friday when I come back. I'm unable to use F1 or F2 during booting, the screen is bright but blank, and the computer powers up. I've tested with an external monitor, and it's not the issue. It seems like the drive is faulty. After a while being on, it makes a two-tone sound and stops. I can't locate my extended warranty paperwork, but I know it's valid until December. I'm unsure if they won't return since they already serviced it this year, so I need to verify.

My Alienware laptop continuously freezes on the start screen where I input my password, and it doesn't unfreeze regardless of the waiting time. I conducted the EPA test, and no issues were found. Although I recently had it repaired by Geek Squad, I hesitate to return so soon after the fix. The problem started when I attached a graphics amplifier, which previously caused minor issues that eventually led to my computer being reset. To manage the graphics amplifier, I needed the command center program for color adjustments, which required software installation from the Dell website. After agreeing to restart my laptop following the installation, the screen stayed black for more than 30 minutes. Feeling uncertain, I powered it off, yet the freezing issue persists on the start screen. My laptop is an Alienware 15 R.

Hello, my name is Nik and I encountered a peculiar issue about 4 days ago. While playing the game Deus Ex: Human Revolution, my computer crashed, resulting in a frozen image and distorted sound. Despite attempting to use Alt+F4 and Ctrl+Alt+Del, I ultimately had to restart by pressing the power button. The crash details are as follows: Problem Signature Problem Event Name: BlueScreen OS Version: 6.1.[redacted].2.1.0.[redacted].1 Locale ID: [redacted] Extra information about the problem BCCode: [redacted]e BCP1: FFFFFFFFC[redacted] BCP2: FFFFF88004B18ECE BCP3: FFFFF[redacted]8 BCP4: FFFFF[redacted]8ED0 OS Version: 6.1.[redacted] Service Pack: 1.0 Product: [redacted].1 Upon trying to switch the computer back on, the fans worked, but the computer emitted long beeping sounds. After troubleshooting, I discovered that inserting RAM modules into the closest slots to the CPU triggered the beeping. Swapping the modules did not resolve the issue. The RAM modules, both 2gb dimm 256x64 ddr2, are identical and previously functioned correctly. I have inspected for bent pins, cleaned the slots, and modules to no avail. I am perplexed by this situation and seek assistance in solving this mystery. Thank you for your prompt help.

My father recently purchased a new Dell XPS 13 for me under his business account (IKS Industries) and bought Microsoft Office One Time Buy for the device. I intend to use this laptop with my personal account ([redacted]) rather than his business account. After speaking with his Small Business Dell Associate, who couldn't assist due to his role in sales, we were advised to reach out to Tech Support. I aim to transfer the ownership of Microsoft Office to my personal account as I am unable to access it currently. The laptop is otherwise functioning perfectly, and I'm pleased with it. It's essential for my upcoming college needs to avoid any ties to his business account and have uninterrupted access to Office.

On February 6th, I bought a Dell XPS 15 [redacted] from Micro Center in Rockville, MD. Shortly after, I started encountering "WHEA_Uncorrectable_Error" blue screens, making the laptop almost impossible to use. I tried various troubleshooting steps, but nothing worked. On June 7th, I took it back to Micro Center for warranty repair, also requesting a display replacement due to a dark spot. After apparently replacing the display and SSD and claiming it was fixed, I encountered the same error upon booting. Frustrated, I returned to Micro Center on June 17th. They offered to replace more parts or send it to Dell. Opting for the latter, I've been checking the repair status online, which always shows "Ready to be shipped." When I visited on June 25th, they explained they were waiting for a box from Dell, causing a delay. This extended process and lack of progress have been extremely disappointing, making me reconsider purchasing from Micro Center or Dell in the future.

My grandmother gifted me a computer for my birthday to use for gaming. Initially, I was thrilled, but after a few weeks, the keyboard started malfunctioning. Subsequently, I encountered battery issues and eventually, the laptop would not turn on, leaving me extremely frustrated. Since my grandmother has Alzheimer's, I can't seek help from her, so I am reaching out directly. I recommended Alienware to her, believing it was a reliable brand. I greatly value a replacement as the laptop worked perfectly in the beginning, and the current situation is unacceptable.

My Dell XPS 13 laptop was functioning perfectly until the battery died. After replacing it with a new original one, the laptop still did not charge. Subsequently, I bought a new power adaptor, but it did not solve the issue either. Upon sending the laptop to Dell Turkey (Koc Sistem), they informed me that the main board needs to be replaced. They quoted [redacted] USD + VAT + service fee, providing no insight into why the main board failed, especially since it seemed fine until the battery incident. I suspect there may be compatibility problems with the replacement components causing the main board failure. As my warranty expired over a year ago, I find the suggested cost unreasonable. I am requesting Dell to cover the main board replacement expense since I only used original parts.

Dear Dell, I am Darlene Misegadis from Rush County Memorial Hospital in LaCrosse, Kansas. I greatly admire your support for veterans and wanted to reach out for assistance. We are honoring veterans and first responders at our annual Rush County Fair on July 31 and August 1-3. We will have a special segment for thank-you letters, and I would be honored if you could provide letters for our honorees. We are also fundraising to send a veteran on an honor flight to Washington, DC. Any fan club items or CDs you could donate for a raffle would be appreciated. Contributions can be sent to Rush County Memorial Hospital, P.O. Box [redacted], LaCrosse, Kansas [redacted], attention Darlene Misegadis. Thank you for your dedication to veterans. Sincerely, Darlene Misegadis Marketing Director

I recently purchased an Inspiron 15 [redacted] laptop, but I am struggling to type the @ symbol using the keyboard. This is the second laptop I've received today with the same issue. The first one not only had the keyboard problem but also froze and wouldn't start up. Now I'm unsure if I should return this one too. Additionally, when I reached out to the virtual tech support, they requested more payment, which is frustrating considering I've already had to return one laptop and this is my second attempt, involving a 2.5-hour round trip to the store.

I purchased a Dell Inspiron [redacted] still under warranty until November 20, [redacted]. Despite multiple visits to Best Buy's Geek Squad to address the issues, the laptop remains problematic. Equipped with an 8th Gen Core i7 processor, it performs slower than my sister's Inspiron [redacted]. Upon startup, it takes 10-15 minutes for the Disk usage to normalize from [redacted]%. Additionally, the fan is excessively loud with a clicking noise. The computer freezes, shows discolored pixels, and exhibits discoloration when pressure is applied or even randomly. I expect the quality I paid for and hope Dell will cooperate in resolving these issues.

I am hoping for assistance regarding an order from around [redacted] that Microsoft deleted from my PC. We had a custom-built Dell XP 1&2 Pro with software like Movie Maker, VHS to DVD Maker, and SDK. Unfortunately, after taking care of our parents for two years, we lost everything including this crucial PC that was meant to be our second income. It held irreplaceable memories of our lives, family, children, and grandchildren, including deceased loved ones. We are devastated by the loss and have been struggling to come to terms with it. I have reached out to Microsoft multiple times but have not received a satisfactory response. Any help or guidance from Dell would be greatly appreciated as we navigate this difficult situation. Thank you. James L. H. [redacted], Samantha G. S. H. [redacted] [redacted] FL.

I'm reaching out regarding the technical issue experienced with my computer. I have made repeated attempts to address a blue screen/boot error. During a remote session on the 19th, comprehensive tests were conducted, including updating the Bios and an extended memory test that both showed positive results. Despite these efforts, upon approaching the computer, it still displays the message "No boot device found, press any key to reboot the machine." Unfortunately, pressing any key does not initiate a reboot, requiring a manual power button hold to restart. This prolonged downtime is impacting my work, as the computer is crucial for operating three external devices. Your immediate assistance in resolving this matter is greatly appreciated. The relevant identification details are service tag: GQHLXK2 and express service code: [redacted]0.

Issue with Dell Warranty and Service Tag In June [redacted], I bought a Dell monitor from B&H Photo in New York, NY. Attempting to register its warranty on Dell's website, I encountered an error stating the Service Tag and Serial number were not recognized. After a lengthy call to Dell's support where they liaised with B&H, I was told B&H would handle the matter. Following many weeks of unproductive back and forth with B&H, they mistakenly sent me a return form, assuming I was dissatisfied, which I was not. I simply wanted to register the warranty, not return the working monitor. B&H has failed to provide a satisfactory resolution or assurance against the same issue reoccurring. Despite efforts, neither Dell nor B&H have effectively resolved the warranty registration issue. Dell's support representative acknowledged the problem but failed to follow up. Subsequent calls to Dell yielded an explanation about an untagged service number hindering online warranty registration. The latest representative offered no name or contact details for follow-up, leaving me uncertain about future support. Despite promises, the email summarizing the call was never received, leaving the monitor still without warranty. My frustrating experience with Dell and B&H has left me seeking guidance on resolving this ongoing warranty problem. Your assistance is greatly appreciated. Thank you.

I have a Dell laptop, two Dell monitors, and a Dell docking station. As an engineer, I rely on a program called Microstation for my work. It was working fine on Friday 8/30, but on Tuesday 9/3, it started crashing upon opening. After exhausting all options with Microstation's support, including a system recovery, we found that the program works fine when the laptop is not connected to the docking station and monitors. I have tried rolling back drivers with no success. I am now reaching out to Dell to diagnose and solve this issue. Microstation is crucial for my work, and it's the only program giving me trouble.

I own a DELL Precision M4700 laptop with Service tag number 7CBRMX1 and another number on the white slip is [redacted]3. The operating system is Windows 8. For about a year, my laptop has been experiencing an issue where upon turning it on, the hard disk symbol glows briefly and then turns off. The screen remains blank, and even after waiting for 30 minutes, nothing happens. I have to force it off by holding down the power button. I have to repeat this process multiple times before I can see the Dell logo on the screen. Interestingly, if I close the laptop by lowering the screen, the next time I open it, it works without any issues. I am seeking advice on what might be causing this problem and how I can fix it. I would greatly appreciate it if someone could email me a detailed step-by-step procedure.