Before contacting them, items GetHuman-tessitor may need:
Name, Order number, Billing address, Email address on the account, Machine serial Number, and Machine product number
The issue in GetHuman-tessitor's own words
My dell computer is still under warranty. I just had a virus installed onto it. Phone number *-***-***-****. He went inside and started making changes. On another dell computer I looked up that number and it said he was installing a worm virus. He wanted $*** to fix laptop. I turned computer off. Microsoft and dell tool scanned for a virus and found none. However Com Surrogate keeps coming up and asking for a password. I looked that up and it said that it is infected. I tried what they said would fix that problem, nothing worked. I do have a Dell windows ** stick that I used on this computer and it did reinstall windows ** fine. My other Dell computer that is fairly new is the one that is infected. I want to reinstall windows ** using my Dell USB stick. When I open file explorer it asks what program do I want to use. So my question is how do I open the Dell USB stick while in file explorer. Windows ** shows the contents on the stick but what program opens it to install windows **?*My name Is Jim Tessitore
GetHuman-tessitor did not yet indicate what Dell - Tech Support should do to make this right.
I have an issue with Dell - Tech Support too
How GetHuman-tessitor fixed the problem
We are waiting for GetHuman-tessitor to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.