My dell computer is still under warranty. I just had a virus installed onto it. Phone n...

GetHuman-tessitor's customer service issue with Dell - Tech Support from August 2018

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The issue in GetHuman-tessitor's own words
My dell computer is still under warranty. I just had a virus installed onto it. Phone number *-***-***-****. He went inside and started making changes. On another dell computer I looked up that number and it said he was installing a worm virus. He wanted $*** to fix laptop. I turned computer off. Microsoft and dell tool scanned for a virus and found none. However Com Surrogate keeps coming up and asking for a password. I looked that up and it said that it is infected. I tried what they said would fix that problem, nothing worked. I do have a Dell windows ** stick that I used on this computer and it did reinstall windows ** fine. My other Dell computer that is fairly new is the one that is infected. I want to reinstall windows ** using my Dell USB stick. When I open file explorer it asks what program do I want to use. So my question is how do I open the Dell USB stick while in file explorer. Windows ** shows the contents on the stick but what program opens it to install windows **?*My name Is Jim Tessitore

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Dell - Tech Support

Customer service issue
Reported by GetHuman-tessitor
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 855 others
0 customers following this

Timeline

GetHuman-tessitor started working on this issue
Aug 25th, 2018 7:55pm

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