Hello,**So last Tuesday I placed an order for the Dell XPS ** * a protectsleeve. But wh...

GetHuman-dayotoir's customer service issue with Dell - Tech Support from August 2018

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The issue in GetHuman-dayotoir's own words
Hello,**So last Tuesday I placed an order for the Dell XPS ** * a protectsleeve. But when I look at my orders, I cant see it listed there and I haven't received an email (also looked in my spam folder). Normally you would receive an email that your order has been placed, even if it isn't processed yet right? I paid with iDeal on the dutch Dell site. I'm kinda worried now that something went wrong with the order.*I logged in with a Google account to check out.**I also could not find any email on the contact site, only a telephone number and something where you have to put in your ordernumber (which I dont have obviously). When I call the phone number (which is my only option), I get an error that the number doesn't exist.**I also found some livechat, but it doesnt even work when you select an option (http:**www*.euro.dell.com*content*topics*segtopic.aspx*sales*chat*core?c*nl&l*nl&cs*nlepp*&*isavailable*false )**I am really worried now and I don't get how such a big company has such bad contact possibilities?**Thanks in advance

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Dell - Tech Support

Customer service issue
Reported by GetHuman-dayotoir
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 2 customers so far
Similar issue to 844 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account
Machine serial Number
Machine product number

Timeline

GetHuman-dayotoir started working on this issue
Aug 24th, 2018 3:52pm
GetHuman-dayotoir indicated the issue is not fixed yet.
Aug 24th, 2018 3:52pm
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