I have a Insprion ** lap top computer ***********, *VSC*C*. I have owned several Dell...

GetHuman933056's customer service issue with Dell - Tech Support from July 2018

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The issue in GetHuman933056's own words
I have a Insprion ** lap top computer ***********, *VSC*C*. I have owned several Dell computers and this is the worst I have ever had. I have been on line several time with a Dell Tech and he has taken control and tried to reset computer and fix this mess. It has not worked. When I try to scroll it takes forever and will automatically go back to my home page. I have to go back to site and when I get there all my info is gone. The computer is so slow that I have to wait long times for it to download and upload any pages. I can't read articles because is will jump back to my home page. When I type the words finally show up long after I finish typing. Like now while typing this email. It takes for ever to start up after turned off to get to home page. I want to send it back and have it completely reprogramed and up dated like new. Can you send me a UPS pick up order so I can send it back. I still have the box I received it in. Charles Long, **** Dillons Fork Road, Fieldale, Va. *****

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Dell - Tech Support

Customer service issue
Reported by GetHuman933056
Jul 31st, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 671 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account
Machine serial Number
Machine product number

Timeline

GetHuman933056 started working on this issue
Jul 31st, 2018 1:38am
GetHuman933056 indicated the issue is not fixed yet.
Aug 1st, 2018 12:37pm