Your company came out to my house today while I was at work and trimmed back many trees...

GetHuman-lydiatpt's customer service issue with DTE Energy from August 2019

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The issue in GetHuman-lydiatpt's own words
Your company came out to my house today while I was at work and trimmed back many trees...that is not my problem. Without any notice other than a letter sent a couple months ago saying your in the area and we would be notified in advance with a date and time if any work needed to be done. I received no such notice. I moved here in dearborn from howell and my favorite thing about my house was the small trial in my back yard. In order for your company to do their job they cut a wide path in my trail and two small trees (less than * ft) were serverly damaged. One is gone even the logs I placed around it were pushed to the side and the other tree is broken about half way up. I dug those up from my grandpas business (who is no longer around) and planted them in my back yard last year. I am extremely upset I live alone with my dog and that spot in my yard was important to me. There was no paper work or anything left regarding the work today. I just left for work this morning and came back and trees were trimmed. It would have been nice to received a noticed like promised in your company's letter before coming on my property! No record of work done left nothing. I don't get it were I work there is consequences for not following given instructions. (A notice that you would be here today I could have requested that you choose a different way to get the the trees that needed to be trimmed) now my small path to start with has a big wide space and my the two trees planted myself are gone.*-Lydia***** Parker st, dearborn Mi

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DTE Energy

Customer service issue
Reported by GetHuman-lydiatpt
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 1489 others
0 customers following this

Timeline

GetHuman-lydiatpt started working on this issue
Aug 9th, 2019 10:12pm