Hi my name is Diane Martinez for more tha ** years were the Sales Manager of ** million...

GetHuman1682409's customer service issue with DSW from December 2018

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The issue in GetHuman1682409's own words
Hi my name is Diane Martinez for more tha ** years were the Sales Manager of ** million store, Adidas in Orlando Fl. My daughter husband brought some shoes online which they didn’t fit. We went to the DSW store at the loops in Kissimmee Fl , the cashier was very pleasant helping my daughter getting the same shoe in another store since this store didn’t have it. We wanted to see some shoes at the store and here is my observe, I asked for wi with shoes because we were having problems looking for them, there were one employee male that just told us yes we have just look in the box really since we were in the store couldn’t find none for women’s. My concern is if they should give the service we expect the store will be more oficial in sales. As a Sales Managers all my employees were customer first . We looked around and nobody knowledge us . The main focus will be employees knowledge the customer and help them in this case it didn’t happen so disappointed. This is was my first time and the service was horrible.
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DSW

Customer service issue
Reported by GetHuman1682409
Dec 3rd, 2018 - a mon ago
I have an issue with DSW too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1682409 started working on this issue
Dec 3rd, 2018 8:33pm