DSW Customer Service Issues

I visited your store in Fremont, California where I chose shoes for my son. Unfortunately, I had to wait in line for half an hour. There was only one cashier who appeared to be unsure of what to do and needed assistance repeatedly. Despite our requests for backup, the manager's presence was inconsistent. Eventually, after 25 minutes and a long line forming, the manager and another staff member stepped in to help. The experience was disappointing, especially considering the prices of your shoes.

I placed an order for Adidas sneakers on 8/25 with order # [redacted]. However, I never received the shoes. Although the expected delivery date was 9/5, the tracking information shows it was delivered on 8/30 at a side door, but I don't have a side door. My apartment is #2 on the second floor, as stated in the delivery address. I did not receive any delivery notifications via phone or Facebook Messenger as I signed up for. I am unsure how this issue can be resolved, but I am concerned about being charged monthly for shoes I didn't get along with the $15 down payment. Please advise me on whether I can get a refund or a replacement for the undelivered items.

I recently visited a DSW store in Paramus, NJ where I purchased socks and sneakers. Although the payment went through twice due to a system error, the manager was unhelpful in resolving the issue despite being presented with my bank statement. His lack of customer service skills and refusal to address the problem in person left me frustrated. It seems like he was avoiding the situation, making excuses instead of assisting me. The cashier who assisted me was accommodating, but the manager's behavior was disappointing. I have resorted to involving my bank to handle the double charge. I hope DSW can provide additional training for their staff on how to handle customer concerns more effectively.

I recently bought three pairs of shoes online, with two arriving in perfect condition in one package. The third pair arrived two days later, but to my surprise, they were unwrapped and clearly used. I returned the shoes to a local DSW store and received a refund, but I was disappointed with the experience. I asked if I could receive a tote bag or gift card for the inconvenience, but the salesgirl couldn't provide any compensation. For a reputable company like DSW, I expected better customer service. These issues should be addressed to ensure customer satisfaction in the future. -Joan N. 13 Cohanzick Court Little Egg Harbor, NJ [redacted]

I had an extremely unpleasant experience at the DSW store on Ellsworth in Silver Spring, MD. For the last six years, I've been a loyal customer purchasing multiple pairs of shoes per season from DSW. I wear size 10/10.5 shoes, and often need to order the next size up. Despite consistently spending around $[redacted] during each visit, the service I received this time was terrible. I usually visit the Annapolis and Chevy Chase locations where I've always had positive experiences. I hope you address this issue soon. Thank you. It was disappointing to encounter Deshaundra's rude behavior at the store. Her negative attitude was evident through her eye-rolls and lack of professionalism. I've previously worked in retail and hospitality, and such behavior wouldn't be tolerated in my team. While I'd like to continue shopping at your store, I can't support a business where I'm treated poorly as a valued customer. Please resolve this matter. If not, I will take my business elsewhere, impacting not just me, but also my extended family and colleagues. You can reach me at [redacted]

I received a coupon for a free overnight bag with a $49 purchase at DSW. I visited the store and bought a $49 pair of boots only to be informed they had run out of the free bags. The staff mentioned they typically receive around 10 bags per store, which were all gone within an hour on the first day of the promotion. Even though I visited 48 hours after the sale began, I was left feeling frustrated as I specifically came in for the bag. I have limited time to shop due to working full-time and rely on weekends. I am so disappointed with this experience that I plan to return my boots. Instances like this make me hesitant to shop at your store more frequently. I understand the "while supplies last" policy, but having only 10 bags per store seems inadequate for such a promotion. It's truly disheartening and has deterred me from visiting your store again.

I am writing to express my disappointment with the customer service I received at your store last Saturday. I visited DSW at [redacted] La Cantera Pkwy STE [redacted], San Antonio, TX [redacted] to exchange boots I bought online using After Pay for the first time. After a lengthy search, I found a pair of shoes to exchange for. However, when I went to pay, there was confusion about After Pay, despite it being my payment method. This led to a prolonged and frustrating experience involving multiple employees who did not seem knowledgeable or helpful. Ultimately, I was unable to purchase the shoes I wanted, and I hope the approximately $70 I was charged incorrectly will be refunded promptly. It was disappointing that despite my efforts, no one at the store could assist me efficiently. Training your employees on transaction procedures and ensuring they seek help when needed would greatly improve customer experiences like mine.

I received an email informing me that the shoes I bought online last week are no longer in stock. Meanwhile, I can still see the same pair in the same size available for purchase on your website. I am confused why my order was canceled, and find it frustrating to receive this notification after parts of my order have already arrived. I made my purchase due to a special promotion, so the cancelation is disappointing. This experience is making me reconsider my loyalty as a DSW customer.

I have a DSW account, which I use frequently for orders. Recently, I tried to buy a pair of boots for my husband as a Christmas surprise. To keep it secret, I used my work email for the purchase. However, I haven't received any confirmation from DSW about this order. I'm worried that the order might not have been processed despite providing my payment and shipping details. Can someone please confirm if the order went through successfully?

I want to share a positive experience I had at DSW in Newport News, VA store (#[redacted]). On 02/22/20, I was looking for a pair of shoes similar to the ones I had on. Latrice Hawkins assisted me promptly and efficiently. Even though my size wasn't available on display, she checked online and found a pair in the store. To my surprise, she located the shoes on clearance by physically searching the store. Latrice Hawkins exemplified outstanding customer service with her pleasant and professional demeanor. As a former retail business owner, I understand the importance of excellent service, and Latrice Hawkins truly exceeded expectations. She is a credit to your team. Thanks, Betsy T.

Yesterday, I bought a pair of shoes for $69.99 plus tax. At checkout, I inquired about any rewards or recent emails but was told there were none available. Later, I discovered an email offering free wireless earbuds with a $49 purchase. I returned to the store today with my receipt, hoping to get the earbuds, but they were sold out. The manager apologized and offered 10% off my purchase, which I declined. To address this, I kindly request you to send me a pair of earbuds to resolve the situation.

I was notified that the Camuto Bag I was entitled to had arrived at the Trinity Commons Location in Fort Worth, TX. I had until March 11, [redacted], to collect it. However, despite receiving an email stating that my item was picked up, I have not retrieved it due to medical reasons. I spoke with Assistant Manager Dejah, informing her that I planned to pick it up on Monday, March 9, [redacted]. Dejah was unable to locate my item and had no explanation. I expressed my concern that someone had taken the item without my knowledge, as I had to present my ID to collect my Sperry shoes previously. I am disappointed by this situation and believe it warrants an investigation into possible theft by employees.

One of the items included in my order # [redacted] indicates it was delivered on March 27, [redacted], to my address. However, I did not receive the Fossil bag that I purchased. Instead, I received a package with a leopard clutch that I did not order and do not want. I am eager to receive the correct items I initially ordered and am also curious about the whereabouts of the other bag in the same order. Unfortunately, I am having difficulty reaching out to anyone due to the limited availability of staff caused by coronavirus restrictions.

Order #[redacted] Elaine P. Email: [redacted] I placed an order for two pairs of shoes - one as a birthday gift for my friend and one for myself. Unfortunately, only one pair was delivered, and I received an email regarding the missing pair. I have been unsuccessful in contacting the delivery truck, so I would appreciate it if you could assist in sending me the second pair I ordered. I am unsure how to reorder online without being charged again. I hesitated to report this immediately, hoping the second pair would arrive separately. I would like to receive the missing pair as originally planned. Apologies for any inconvenience caused by this situation. Running an essential business myself, I understand the challenges you may be facing. Thank you for your attention to this matter.

Hello, I am Amelia Moran, and I am facing an issue with an email I received regarding my recent purchase of a pair of shoes. I utilized $30 in rewards to pay $5 towards these available shoes. Despite my payment being made and the shoes being in stock, my order was inexplicably cancelled. This is unacceptable as I have eagerly awaited these shoes for some time. I am willing to be patient, but the sudden cancellation is disappointing. I insist on receiving the shoes that I ordered. The situation is frustrating considering I used my rewards and made the purchase only to receive a cancellation notice just before shipping. I have attempted to reach out via various means without success. I am requesting assistance as soon as possible to resolve this matter since my money has been taken.

Hello, I'm Amelia Moran and I recently received an email about my shoe order. I used my $30 rewards to buy a $5 pair of available shoes. Despite having paid for them, my order was canceled, leaving my money and rewards with your company. I demand that my order be fulfilled as the shoes were in stock. I'm willing to wait, but it's frustrating to have my order canceled right before shipping. I've tried reaching out through various channels without success, and I'm disappointed with the situation. Your prompt assistance in resolving this matter is appreciated.

I made an order expecting it via FedEx yesterday, but now FedEx claims it was transferred to a local USPS truck. I shared the tracking number with the post office, but they are clueless about its whereabouts, and FedEx is also unable to assist. I need a refund as the item is crucial for work and appears lost in transit between the two services, leaving both unwilling to take responsibility.

I recently made a purchase using the code "SPRINGTHING" to get a 40% discount. The discount reflected correctly in my cart, showing the shoes at $23.99. However, upon completing my order, the amount increased to $42.39. I believe the promo code should still be valid as it meets all the requirements and is valid until May 4th. It seems like I may have been overcharged, and I would appreciate it if this could be adjusted or the order canceled. I am having trouble getting the code to work again, and I suspect it might be due to already using it once. If this issue is not resolved, I will have to return the shoes and shop elsewhere. You can reach me at [redacted]. Thank you. Sincerely, Laura E. Order Number: [redacted] Order Date: 05/02/[redacted] Order Total: $42.39 VIP Member #[redacted]46

I encountered an issue with my Timberland men's hiking boots order, item # [redacted]19. The first time, the order vanished from the system, and upon visiting the store, it couldn't be found. The second attempt involved customer service placing the order, receiving confirmation, and being charged. However, when I got to the store, the manager informed me they had canceled the order without prior notice. I wasn't compensated for my wasted time and effort driving there twice, and the store staff seemed indifferent to my inconvenience. The online ordering process has been disappointing. I'm seeking a resolution to obtain the item without additional complications. My order number is #[redacted].

I am extremely frustrated with the lack of reliability in the delivery service. I was promised a replacement package to arrive tomorrow, but it has now been postponed to Monday. This delay only adds to the ongoing issue of orders not being fulfilled on time. I will not be home on the new delivery date, which is very inconvenient. It is unacceptable that the company cannot stick to the promised dates.