Treat people with respect! Answer calls * or return calls & give the time that that will happen
GetHuman-branugee's customer service issue with DSW from May 2018
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The issue in GetHuman-branugee's own words
I've emailed * times about cancelling my order from last night. I attempted to call today @ *** am. I was on hold & was asked about leaving my number for a call back within * min. It is now almost * hours & no call.. I want a refund on my c.c. for the charges, I'd like a courtesy call or email that that was done.. I think dsw needs a major improvement in the customer service area.. it's rude to keep people on hold more than a few minutes & ruder not to call back as promised. I called corporate, was not treated nicely by their receptionist who just put me through to customer service.. half a star!
Credit to my c c. for the ***$ purchase
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