Treat people with respect! Answer calls * or return calls & give the time that that will happen

GetHuman-branugee's customer service issue with DSW from May 2018

Help with my DSW issue
The issue in GetHuman-branugee's own words
I've emailed * times about cancelling my order from last night. I attempted to call today @ *** am. I was on hold & was asked about leaving my number for a call back within * min. It is now almost * hours & no call.. I want a refund on my c.c. for the charges, I'd like a courtesy call or email that that was done.. I think dsw needs a major improvement in the customer service area.. it's rude to keep people on hold more than a few minutes & ruder not to call back as promised. I called corporate, was not treated nicely by their receptionist who just put me through to customer service.. half a star!
Credit to my c c. for the ***$ purchase
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DSW

Customer service issue
Reported by GetHuman-branugee
May 11th, 2018 - 10 mons ago
I have an issue with DSW too
Not resolved
Seen by 7 customers so far
Similar issue to 572 others
0 customers following this
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Timeline
GetHuman-branugee started working on this issue
May 11th, 2018 1:39pm
GetHuman-branugee indicated the issue is not fixed yet.
May 11th, 2018 2:50pm
GetHuman-branugee indicated the issue is not fixed yet.
May 11th, 2018 2:53pm
GetHuman-branugee indicated the issue is not fixed yet.
May 11th, 2018 2:53pm
GetHuman-branugee indicated the issue is not fixed yet.
May 11th, 2018 5:43pm
GetHuman-branugee indicated the issue is not fixed yet.
May 13th, 2018 4:42pm
GetHuman-branugee indicated the issue is not fixed yet.
May 13th, 2018 6:04pm