I just contacted you to ask you what happened with this**** * * * * **April...

GetHuman722110's customer service issue with DHL from May 2018

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I just contacted you to ask you what happened with this**** * * * * **April **, **** * * *Dear Luis,* *I wanted to personally thank you for your interest in DHL. We received your application and we think you would be a great addition to our airport ground crew team. We are currently expanding operations here at Miami International Airport and think your desire to explore new opportunities and your solid work experience would equal success here with DHL. We would like to officially invite you to attend the New Hire Orientation on May **th. And coincidently, you and I have the same birthday. I was born on January *th as well, just many years before you.* *As you may already know, DHL Express is a division of Deutsche Post AG. Together Deutsche Post DHL is the world's largest logistics company operating around the world, particularly in sea and air mail. When combined with our subsidiaries, like DHL Global Forwarding and DHL Supply Chain we employee over ***,*** people in *** countries and territories across Africa, the Americas, Asia and Europe. We take the happiness and the welfare of this dedicated staff very seriously. Our management team is here to help you and our Human Resources Department is available for your assistance Monday - Friday during regular business hours. We have a complete paid training program that is designed to fast track your transition into our company while emphasizing safety and compliance with all FAA, TSA and other federal requirements. Starting pay, including while in training, is $**.** per hour. After ** days, you will qualify for health insurance and the other benefits offered by DHL. You will also undergo an “Initial Phase Evaluation” and qualify for an increase in pay which will be explained in more detail during your Orientation.* *The Transportation Security Administration (TSA) pursuant to Federal law (** CFR ****.***) requires that each prospective employee submit to a Criminal History Records Check (CHRC). You will also be required to provide fingerprints at Orientation. The cost for this is $** and is reimbursed to you after successfully completing ** days of continuous employment. This fee also covers all uniforms, testing materials and any other state or federal requirements that may be required pertinent to your specific jobs positions and*or duties. I have attached a list of disqualifying offenses that prohibits employment in all US airports. If your background restricts your employment here at DHL, we will refund your credit * debit card within * business days. Unfortunately, the Criminal History Records Check is mandatory regardless of previous background checks or security clearances. This is required by law.* *I have provided a link to the “IATA Ground Operations Manual”, and attached copies of the “Federal Air Cargo Security Requirements”, “CHRC Disqualifying Offenses” , “DHL Fact & Figures” and a “**** W-* IRS Tax Form”. Please take a moment to become familiar with those items. You DO NOT need to study or print those documents. We will provide you with physical copies at Orientation on May **th. * *Once you have familiarized yourself with the literature please go to the DHL New Hire Form and fill out the New Hire Form. When asked, your ID number is *****. Please fill out the form completely confirming your receipt of the supplementary paperwork and authorizing us to perform a Criminal History Background Check (CHRC). Upon submission of The New Hire Form, please pay the $** Criminal History Record Check (CHRC) fee. Our secure payment processor accepts all major credit cards and PayPal. Once you have completed the payment, please print and save your receipt for future reimbursement. The CHRC background check takes between * – * week and immediately following TSA’s approval of your employment, we will call you to confirm your reservation at Orientation. Orientation will be held at:* * * NOT DETERMINED YET*Once we determine the number of participants for the May **th Orientation I will contact you with the location and the schedule for the day. We ran out of space last month so we may change locations for the upcoming Orientation in Miami. *Orientation starts at * AM and usually ends around * PM. Please arrive ** minutes early.* *Luis, from everyone here at DHL I would like to personally welcome you to our family. I look forward to meeting you in person at Orientation. Please return the New Hire Form by May *st to guarantee completion of your background check before Orientation. The CHRC must be approved by TSA for you to attend. * *Warmest Regards,* **Frederick (Fred) Richardson*Recruitment Director, Miami*Deutsche Post DHL*****************I paid $** for my background check like one month ago
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DHL

Customer service issue
Reported by GetHuman722110
May 27th, 2018 - 6 mons ago
I have an issue with DHL too
Fixed
Seen by 499 customers so far
Similar issue to 491 others
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GetHuman722110 started working on this issue
May 27th 1:56am
GetHuman722110 indicated the issue is not fixed yet.
May 27th 12:03pm