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I made an order that I wasn't able to apply my coupon code at time of order and I have...

GetHuman1925941's customer service issue with DHGate.com from January 2019

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The issue in GetHuman1925941's own words
I made an order that I wasn't able to apply my coupon code at time of order and I have been told not to cancel my order before the amount of full charge without coupon code discount. After getting advisement * different times assuring me that I could only apply the coupon code after the order had gone all the way through. I forgot which email address I used for the order and also need to change the email address associated with my order to track it and keep updated. Can you please help me locate my order, change the email address to *****@***.com and now as advised am contacting you after the full order has gone through ... I am asking for customer service to help me apply the coupon code to my order and the rebate from the difference in cost of order with the coupon code please? Thank You Kristine Underwood
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Hi I either Option A need to apply a coupon code SAVE** to save **% my entire ord...When I go into my orders on my account at dhgate.com it says I don't have any ord...I ordered a pair of boots on DHgate.com with my email *****@***.com not can no lo...I ordered some shoes from dhgate.com on the *th of September and it said that it...I order an item on DHgate.com, on September * **** I have not received my item ye...I placed an order with dhgate.com, *********. I have tried "chat" option * times...Day *I have not heard anything back from dhgate.com my order says they didn't rec...
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DHGate.com

Customer service issue
Reported by GetHuman1925941
Jan 8th, 2019 - a mon ago
I have an issue with DHGate.com too
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Timeline
GetHuman1925941 started working on this issue
Jan 8th 10:02pm
  1. Company Contact Info › 
  2. DHGate.com › 
  3. Customer issues › 
  4. I made an order that I wasn't able to...