I made an order that I wasn't able to apply my coupon code at time of order and I have...
GetHuman1925941's customer service issue with DHGate.com from January 2019
Help with my DHGate.com issue
First: share to improve GetHuman1925941's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1925941's next move: go to the DHGate.com help center.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1925941 will want to follow the link below to head to their help center. We will check on GetHuman1925941 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1925941 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1925941's own words
I made an order that I wasn't able to apply my coupon code at time of order and I have been told not to cancel my order before the amount of full charge without coupon code discount. After getting advisement * different times assuring me that I could only apply the coupon code after the order had gone all the way through. I forgot which email address I used for the order and also need to change the email address associated with my order to track it and keep updated. Can you please help me locate my order, change the email address to *****@***.com and now as advised am contacting you after the full order has gone through ... I am asking for customer service to help me apply the coupon code to my order and the rebate from the difference in cost of order with the coupon code please? Thank You Kristine Underwood
GetHuman1925941 did not yet indicate what DHGate.com should do to make this right.
I have an issue with DHGate.com too
How GetHuman1925941 fixed the problem
We are waiting for GetHuman1925941 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.