I returned a defective phone to cricket store in Dexter, Missouri. The manager said h...

GetHuman-stunting's customer service issue with Cricket Wireless from December 2018

2 views
 | 
2041 similar
 | 
0 following
Help with my Cricket Wireless issue
First: share to improve GetHuman-stunting's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-stunting's next move: call Cricket Wireless.
The best way to get your problem resolved is to tap the button below to start calling Cricket Wireless. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-stunting may need:
Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue in GetHuman-stunting's own words
I returned a defective phone to cricket store in Dexter, Missouri. The manager said he could not give me money back since i prepaid. I paid for phone when I got it. After telling him I had * days to return phone he told girl to give my money back. He even wanted to know how i knew about * day return policy. He was very rude with me. I have been in contact with customer service and they said he can give back upgrade fee if he wants . I went back to store today and told him what customer service told me. Well he said district manager had to approve it and told him no. I have emailed district manager with no answer so i am talking to you. The phone was defective, i didn't have it for ** hours. I would not have returned it if it had not been defective. Therefore I should get my upgrade fee back. There is nothing posted in store saying it is non refundable. They tried to make me think they was trying to get it from customer service when it was really up to manager. Now he is telling me it was customer remorse. He said he fixed phone. If it was customer remorse why did he have to fix phone. I am not ready to give up the fight as this upgrade fee should be returned to me. I would not have to return phone if it wasn't defective. So if you can't help me would you please put me in contact with someone who can
GetHuman-stunting did not yet indicate what Cricket Wireless should do to make this right.
I have an issue with Cricket Wireless too
How GetHuman-stunting fixed the problem
We are waiting for GetHuman-stunting to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cricket Wireless's attention and get better help faster. Tap below to get started.
Having Cricket Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Cricket Wireless email you?
This email address isn't valid
Follow this issue
See how GetHuman-stunting fixes it.
This email address isn't valid

Cricket Wireless

Customer service issue
Reported by GetHuman-stunting
Dec 4th, 2018 - a mon ago
I have an issue with Cricket Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 2041 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-stunting started working on this issue
Dec 4th, 2018 2:11am