On Sept. *nd, I mailed my payment for activity *-** thru *-** for the amount of...

GetHuman5306319's Account issue with Cox Communications from September 2020

Help with my Cox Communications issue
The issue in GetHuman5306319's own words
On Sept. *nd, I mailed my payment for activity *-** thru *-** for the amount of $**.**. I just received a past due notice saying that payment was not received. In checking my bank statement, that payment was received by your company, however, it posted to my bank account on *-**. **That lapse of days is ** DAYS from mailing. This is unacceptable. It does not take ** days for mail to go from Las Vegas Nevada to Phoenix Arizona. Therefore, I am not paying your LATE FEE of $*.**. This is your error not mine.**Please correct my billing balance for acct **** **** *********

GetHuman5306319 did not yet indicate what Cox Communications should do to make this right.

How GetHuman5306319 fixed the problem
After trying to contact the "HUMAN" help on line, I gave up and called the billing office. The representative said it couldnt possibly be their error. I was told it was probably the post office error and to call them. That is a laugh. Would they admit a ** day delay in delivery from Las Vegas to Phoenix? All the other utility bills I mailed that day was received in a timely manner. She finally reversed the late fees. The point was not the $*.** charge, but their problem in posting payments in a timely manner
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Cox Communications

Account issue
Reported by GetHuman5306319
Sep 27th, 2020 - 2 years ago
GetHuman5306319 shared how to fix
Seen by 15 customers so far
Similar issue to 666 others
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GetHuman5306319 started working on this issue
Sep 27th, 2020 9:08pm
GetHuman5306319 confirmed the issue is fixed. Hooray!
Sep 30th, 2020 6:24am