How Do I Downgrade My Charter Communications Package?

Introduction

Thinking of downgrading your Spectrum or Charter Communications package? Before making the switch, review your current plan first to see what options are available for downgrading. It's also a good idea to downgrade towards the end of your billing cycle to get the most out of your service. If you're sure about canceling or downgrading a service, simply contact Spectrum directly. In this article, we'll walk you through the best ways to reach out to Spectrum or Charter Communications and downgrade your service hassle-free.

Call Spectrum Directly

To downgrade your Spectrum service over the phone, call the number provided. Have your account number ready, as they'll need to verify your identity to process the downgrade.

If the cost of the service is the reason for the downgrade, let Spectrum know – they might have discounts or promotions that can help. Don't hesitate to ask about current offers; you might find a better deal that changes your mind.

Chat With Spectrum

To get answers fast, visit Spectrum's Contact Us page and tap on Chat Now, so that the chat window pops up. Type in Downgrade Service and look at the list of options. You will be asked to select which type of service you want to downgrade: Internet, TV or Home Phone or Mobile. Choose the correct service and follow the prompts to complete the process.

Visit a Spectrum Store

Enter your zip code to find a local Spectrum store closest to you, then click "Make Appointment" to schedule a meeting with a customer service rep. You can also try walking in, but be sure to check the store hours first. Just tap "Store Hours" or visit the store page to confirm their business hours.

Most customers report that the best way to downgrade your Charter Communications or Spectrum service is by visiting a local Spectrum store. While phone downgrades are possible, you might get transferred between reps, which can be time-consuming. Since downgrades impact Spectrum's revenue, they may offer discounts to change your mind. If you're set on downgrading, booking an appointment with a rep can save you time and hassle compared to long hold times on the phone.

When downgrading your service, don't forget to bring your latest bill and a valid ID with you to the store. Customers who downgrade a service may need to return the cable boxes, modems, routers and other auxiliary equipment. You can return the equipment in-store, too, during your visit. When returning it in-store, do make sure to speak to a representative so they have a record of the return.

Conclusion

You can also return the equipment at any UPS store or by sending it directly via U.S. Postal Service; however, you'll need a prepaid return label for this. Another way to return equipment is by arranging a pickup. Contact Spectrum or chat with a representative to obtain more information on scheduling a pickup. For Apple TV devices, make sure the equipment is in its original packaging and isn't damaged. Please note that if the equipment isn't returned, a fee will be charged. Still need help with downgrading a service or returning equipment? Contact Spectrum or Charter Communications Support today.