We love Costco. We love Sander's Dark Chocolate Salted Caramels. Item * ******** In-wa...

GetHuman5473234's customer service issue with Costco from November 2020

Help with my Costco issue
First: share to improve GetHuman5473234's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5473234 may need:
Order number, Billing address, Email address on the account, Name on the order, and Membership number
The issue in GetHuman5473234's own words
Buy * items at the offered in warehouse price ... We love Costco. We love Sander's Dark Chocolate Salted Caramels. Item * ******** In-warehouse ad offers them on sale now @ *.** per ** oz. container. We went to * Costcos in CT to get them. All warehouses had the Milk chocolate. Each time I looked at the in-warehouse sign, they all said both milk & dark are offered at that price, *.** per **oz. A kind employee offered to look up where I can find the dark chocolate. Turns out, Northeast US carries only the milk. I called costco.com, they offered to send them to me @ the online price of **.** for a *pk. Twice the price! I called Costco customer service. No manager offered to sell me * - * pks of the dark at the warehouse price which would have been equal, knowing I was in * warehouses already. We want * containers of dark @ *.** each. Can Costco send the dark chocolate ones at the in-warehouse price since I've been to * already? My membership * is ************. Huge Thanks! Donna Pace
A) We were already at * warehouses and the signs indicate the dark chocolate is offered @ *.**.*B) We realize the online prices can be higher but twice the price is offensive.*C) We love Costco and have never had such a problem doing something so reasonable and fair.
Sell us the product at the fair price of *.** each.
We shopped with you for years. Now my children shop with you.
Called costco.com and costco customer service. Costco.com stated policy and recommended I call customer service. Which I did, the woman said she asked her manager and the request was declined.
How GetHuman5473234 fixed the problem

We are waiting for GetHuman5473234 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Costco's attention and get better help faster. Tap below to get started.
Having Costco issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Item * *******
Customer service issue
Reported by GetHuman5473234
Nov 18th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1512 others
0 customers following this


GetHuman5473234 started working on this issue
Nov 18th, 2020 11:49am
GetHuman5473234 indicated the issue is not fixed yet.
Nov 18th, 2020 4:09pm
GetHuman5473234 indicated the issue is not fixed yet.
Nov 18th, 2020 4:10pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers