We love Costco. We love Sander's Dark Chocolate Salted Caramels. Item * ******** In-wa...

GetHuman5473234's customer service issue with Costco from November 2020

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The issue in GetHuman5473234's own words
Buy * items at the offered in warehouse price ... We love Costco. We love Sander's Dark Chocolate Salted Caramels. Item * ******** In-warehouse ad offers them on sale now @ *.** per ** oz. container. We went to * Costcos in CT to get them. All warehouses had the Milk chocolate. Each time I looked at the in-warehouse sign, they all said both milk & dark are offered at that price, *.** per **oz. A kind employee offered to look up where I can find the dark chocolate. Turns out, Northeast US carries only the milk. I called costco.com, they offered to send them to me @ the online price of **.** for a *pk. Twice the price! I called Costco customer service. No manager offered to sell me * - * pks of the dark at the warehouse price which would have been equal, knowing I was in * warehouses already. We want * containers of dark @ *.** each. Can Costco send the dark chocolate ones at the in-warehouse price since I've been to * already? My membership * is ************. Huge Thanks! Donna Pace
A) We were already at * warehouses and the signs indicate the dark chocolate is offered @ *.**.*B) We realize the online prices can be higher but twice the price is offensive.*C) We love Costco and have never had such a problem doing something so reasonable and fair.
Sell us the product at the fair price of *.** each.
We shopped with you for years. Now my children shop with you.
Called costco.com and costco customer service. Costco.com stated policy and recommended I call customer service. Which I did, the woman said she asked her manager and the request was declined.
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Costco

Item * *******
Customer service issue
Reported by GetHuman5473234
Nov 18th, 2020 - 5 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1512 others
0 customers following this

Timeline

GetHuman5473234 started working on this issue
Nov 18th, 2020 11:49am
GetHuman5473234 indicated the issue is not fixed yet.
Nov 18th, 2020 4:09pm
GetHuman5473234 indicated the issue is not fixed yet.
Nov 18th, 2020 4:10pm

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