There is no activation code on the box the SIM card came in. How do I activate the phon...

GetHuman4236793's customer service issue with Consumer Cellular from January 2020

Help with my Consumer Cellular issue
The issue in GetHuman4236793's own words
There is no activation code on the box the SIM card came in. How do I activate the phone? I entered the IMEI number but did not get any response that indicates the phone is activated. This is bad business practice.

GetHuman4236793 did not yet indicate what Consumer Cellular should do to make this right.

How GetHuman4236793 fixed the problem
I tried to activate my new cell phone online. The website did not inform me if activation occurred or not. So I called CC Friday and the robots told me long waiting time, call back would be Saturday morning. I did not set up callback but called Saturday morning and was told long waiting time, call back would be Sunday morning. I set call back for *AM PST Sunday. Then on Saturday I went on Chat and resolved the issue - which required finding the account number of my previous provider, Virgin Mobile. The Chat person activated my phone immediately and I am able to use my new phone. I asked him to cancel the Sunday morning call back. At *AM PST on Sunday CC called me. So you can guess which of a number of possibilities went wrong at the CC side. Your customer service leaves a LOT to be desired.
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Consumer Cellular

Customer service issue
Reported by GetHuman4236793
Jan 11th, 2020 - a year ago
Fixed
GetHuman4236793 shared how to fix
Seen by 3 customers so far
Similar issue to 899 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman4236793 started working on this issue
Jan 11th, 2020 5:30pm
GetHuman4236793 shared this issue with followers on Twitter
Jan 11th, 2020 5:34pm
GetHuman4236793 confirmed the issue is fixed. Hooray!
Jan 12th, 2020 5:56pm