I was in an area that did not have wifi available. xfinity wifi kept popping up so i w...

GetHuman-gailstob's customer service issue with Comcast from November 2018

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The issue in GetHuman-gailstob's own words
I was in an area that did not have wifi available. xfinity wifi kept popping up so i went on it and got an offer for internet service throught their wifi hotspots for a week for $**.**. Basically I was never able to log on again after that session. I have been ttrying to contact xfinity through custimer sevice telephone numbers and chat only to be shut down at every turn. i waited on a silent phone line * times for about a half hour each with ........not a sound....no music....no we will be with you shortly....nada. This is my second attempt at writing because when I went to chat online, I filled out all of the required fields including writing a long dissertation like this only to be told my account number was not correct. I dont have an account number and was logging into the chat as a guest and filled out all of the required fields!!!!! your customer service is so terrible. This has been a nightmare for $**. A huge waste of my time.. I have screenprints of what happened as well. I will be contacting the better business bureau if you do not refund my money immediately.
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Comcast

Customer service issue
Reported by GetHuman-gailstob
Nov 17th, 2018 - 3 mons ago
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GetHuman-gailstob started working on this issue
Nov 17th, 2018 5:00pm