I have been an existing customer since ****. I purchased an iPad from you and loaned it...
GetHuman1351297's customer service issue with Comcast from October 2018
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Before contacting them, items GetHuman1351297 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman1351297's own words
I have been an existing customer since ****. I purchased an iPad from you and loaned it to my niece as she needs it for school. She just turned ** in May. I really need another one for me, as my eyesight is not that good. I have multiple health issues, which comes with age. (I( am ** years old.) I have been told NO on three occasions when I called and asked for another iPad. I feel that, under the circumstances, Comcast can afford to send me another one, considering the length of time I have been a loyal customer and the amount I pay every month. This is called "GOOD WILL". It's as if the CSR is personally paying for these iPads. The "NO" response given to me sounds as if whoever I speak to takes my request personally! I am also having a problem getting through to a Manager. The CSR always tells me that they have asked the Manager but I have NEVER been able to talk to one. I am not asking to lower my bill. Just another iPad so I can enjoy Netflix and on Demand in my old age! I think that a company as large as Comcast can well afford to spend $***.** or whatever the cost to purchase these iPads, and amortize the cost over ** plus years to keep a customer! Thank you. Barry Shoot.
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