I have been an existing customer since ****. I purchased an iPad from you and loaned it...

GetHuman1351297's customer service issue with Comcast from October 2018

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The issue in GetHuman1351297's own words
I have been an existing customer since ****. I purchased an iPad from you and loaned it to my niece as she needs it for school. She just turned ** in May. I really need another one for me, as my eyesight is not that good. I have multiple health issues, which comes with age. (I( am ** years old.) I have been told NO on three occasions when I called and asked for another iPad. I feel that, under the circumstances, Comcast can afford to send me another one, considering the length of time I have been a loyal customer and the amount I pay every month. This is called "GOOD WILL". It's as if the CSR is personally paying for these iPads. The "NO" response given to me sounds as if whoever I speak to takes my request personally! I am also having a problem getting through to a Manager. The CSR always tells me that they have asked the Manager but I have NEVER been able to talk to one. I am not asking to lower my bill. Just another iPad so I can enjoy Netflix and on Demand in my old age! I think that a company as large as Comcast can well afford to spend $***.** or whatever the cost to purchase these iPads, and amortize the cost over ** plus years to keep a customer! Thank you. Barry Shoot.

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Customer service issue
Reported by GetHuman1351297
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 7373 others
0 customers following this


GetHuman1351297 started working on this issue
Oct 15th, 2018 10:06pm
GetHuman1351297 shared this issue with friends on Facebook
Oct 15th, 2018 10:07pm