I need a check reissue for an old refund from Comcast!

GetHuman757377's customer service issue with Comcast from June 2018

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The issue in GetHuman757377's own words
Get the reissue of a check for a refund from Comcast. ... Thank you very kindly for taking steps for a check refund reissue.**I have a photo of the letter and original refund issued to me as Jpg images which I would like to provide to someone for review.**However no one can find the account number for when I resided in Apt. * at ** Sunset Drive.**I did live briefly in Apt. * at this address, before moving up to Apt. *.**Thanks again for your efforts to get my refund reissued to me.**The account number on the check that needs to be reissued is: xxxxxxxxxx******it was issued to me on ********* for $**.**.**Please be advised that I currently live in Gig Harbor WA.**I have* a new Comcast account number for this location, which is currently: Account xxxxxxx ****
All I need is the refund that is owed to me. They have told me that they cannot refund the money because the check was too old,**rather than reissuing a new check!**That makes no sense. Other companies reissue a refund check if the check is too old to cash. The money is owed to me. I have the evidence of that and sent it to them.
Reissuing a new refund check or crediting the amount to my new Comcast account.
** years a Comcast customer
Contacted specific people in the company who tell me the check is too old and cannot be reissued!
I have an issue with Comcast too
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Comcast

comcast internet service
Customer service issue
Reported by GetHuman757377
Jun 6th, 2018 - a yr ago
I have an issue with Comcast too
Fixed
Seen by 8 customers so far
Similar issue to 175 others
0 customers following this
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman757377 started working on this issue
Jun 6th, 2018 7:45pm
GetHuman757377 indicated the issue is not fixed yet.
Jun 6th, 2018 8:46pm
GetHuman757377 indicated the issue is not fixed yet.
Jun 6th, 2018 11:44pm
GetHuman757377 indicated the issue is not fixed yet.
Jun 9th, 2018 9:07pm
GetHuman757377 indicated the issue is not fixed yet.
Jun 16th, 2018 12:59am