I need to resolve my account, which I attempted to close on three separate occasions la...

GetHuman627450's customer service issue with Comcast from April 2018

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Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman627450's own words
I need to resolve my account, which I attempted to close on three separate occasions last summer. Each time I was promised that the account was closed, and each time I continued to be billed. **The most recent of these calls can be found in your records as call **********. It was August **, ****. On this call, it was confirmed by your Representative that I would be refunded for July **** and charges removed for August ****. Instead of this, I continued to receive my monthly bill, forcing me to close my bank account to stop you from continuing to take my money.**I expect all charges after July *, **** to be refunded. I'm sure that when you listen to call **********, you will agree with my assessment. **Thank you for your attention.

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Comcast

Customer service issue
Reported by GetHuman627450
Apr 25th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 20897 others
0 customers following this

Timeline

GetHuman627450 started working on this issue
Apr 25th, 2018 1:28pm

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