At *:** am recieved a text that my coinbase password was changed. I also received * oth...

GetHuman6036380's Hacked Account issue with Coinbase from May 2021

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Before contacting them, items GetHuman6036380 may need:
Account name, Account email, Account phone number, and Government issued photo ID
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman6036380's own words
At *:** am recieved a text that my coinbase password was changed. I also received * other texts with a verification code. Since I was asleep I did not notice until approx *:**am. I tried to login but on the coinbase site with no luck. I called coinbase customer service with only being able to lock my account and receiving an email with a case number. I not worried about the account being locked I would just like to know if the funds are gone or still there.

GetHuman6036380 did not yet indicate what Coinbase should do to make this right.

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Coinbase

Hacked Account issue
Reported by GetHuman6036380
May 5th, 2021 - 3 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 3906 others
0 customers following this

Timeline

GetHuman6036380 started working on this issue
May 5th 8:05pm

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