Dear Sirs,*This morning, I received an unpleasant service at the branch located at...

GetHuman-aptkenwo's customer service issue with Citibank from July 2018

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The issue in GetHuman-aptkenwo's own words
Dear Sirs,*This morning, I received an unpleasant service at the branch located at **** S. Halsted St, Chicago, IL from Kelly Jiang. I am Citibank's gold customer for a long time. I tried to get a Notary service from her. Usually, the effective timeframe is six month , but she only gave me * weeks (from July * to July **, ****). *I told her the timeframe is too short, she said that this is based on Citibank's policy. Her attitude was very bad. For this short timeframe, I can not complete my next steps. I had Notary service many times at Citibank, all of them were valid for * months prior to expiration. *I would like to know what is Citibank's policy on Notary service. *I can provide you the evidence if you need, please let me know. **Best,*Yong

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Citibank

Customer service issue
Reported by GetHuman-aptkenwo
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 11 customers so far
Similar issue to 433 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman-aptkenwo started working on this issue
Jul 7th, 2018 7:47pm
GetHuman-aptkenwo indicated the issue is not fixed yet.
Jul 7th, 2018 9:52pm
GetHuman-aptkenwo indicated the issue is not fixed yet.
Jul 7th, 2018 9:53pm
GetHuman-aptkenwo indicated the issue is not fixed yet.
Jul 7th, 2018 9:53pm
GetHuman-aptkenwo indicated the issue is not fixed yet.
Jul 7th, 2018 9:54pm
GetHuman-aptkenwo indicated the issue is not fixed yet.
Jul 9th, 2018 1:35am