Got denied at the atm. Want to update my account so I can resume using it like normal

GetHuman751477's customer service issue with Citibank from June 2018

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The issue and preferred resolution, in GetHuman751477's own words:
The problem I ran into: Got denied at the atm. Want to update my account so I can resume using it like normal
I trust that Citibank will make this right and come up with a resolution that is fair.
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Citibank

Customer service issue
Reported by GetHuman751477
Jun 5th, 2018 - 15d ago
I have an issue with Citibank too
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Seen by 2 customers so far
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Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN
Timeline
GetHuman751477 started working on this issue
Jun 5th 11:37am