I received a random check for $**.** check *********** dated *********. Is this a scam...

GetHuman714072's customer service issue with Citibank from May 2018

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The issue in GetHuman714072's own words
I received a random check for $**.** check *********** dated *********. Is this a scam or a real check?*Maker reads:*Department Stores National Bank*Payable through Citibank, N.A.*Customer Service Center*PO Box *****Sioux Falls, South Dakota *****-******I, the Payee is:*Anne R Telford**** Sandwich St ***Plymouth, MA *****-******Please explain, I have not negotiated this as I don’t know if it is real
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Citibank

Customer service issue
Reported by GetHuman714072
May 24th, 2018 - 6 mons ago
I have an issue with Citibank too
Not resolved
Seen by 7 customers so far
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Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN
Timeline
GetHuman714072 started working on this issue
May 24th 12:55pm