The problem I am having I thought I was paying off account and instead I have been char...

GetHuman-seansim's Complaint issue with Citibank from April 2018

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The issue in GetHuman-seansim's own words
I was trying to pay my account off that ends in ****, my phone number is ***-***-****. You received a check for $**,***.** on ********* ... The problem I am having I thought I was paying off account and instead I have been charged a late fee of $** and two interest charges totaling $***.
So instead of having a $* balance I now have to CITI ban even more money. again you guys received a $**,***.** check paying off my debt to CITI
A good resolution would be thank you for your payment of $**,*** dollars. Instead I got lectured by a representative that I need to make my payments on time in the future. I would appreciate it if the last round of charges could be removed and account closed. Kick in the teeth so to speak when you make a payment that large and get lectured and charged more. Not happy with CITI and want out all together.
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Citibank

CITI diamond preferred card ending * number ****. Sean Simpson
Complaint issue
Reported by GetHuman-seansim
Apr 12th, 2018 - 5 years ago
Fixed
Seen by 9 customers so far
Similar issue to 2553 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman-seansim started working on this issue
Apr 12th, 2018 6:56pm
GetHuman-seansim shared this issue with others over email
Apr 12th, 2018 6:59pm
GetHuman-seansim indicated the issue is not fixed yet.
Apr 12th, 2018 7:00pm
GetHuman-seansim confirmed the issue is fixed. Hooray!
Apr 13th, 2018 2:58pm

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