I am selling my home and Citimortgage has a lien on my home that was a second acquired...

GetHuman1916715's customer service issue with CitiMortgage from January 2019

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The issue in GetHuman1916715's own words
I am selling my home and Citimortgage has a lien on my home that was a second acquired in June **** when we bought the home.*In December **** we filed for a bankruptcy and the second loan was released by the federal courts in California. **I have contacted Citimortgage many times and I did speak with a representative and was told I would receive payoff information for the lien and I never received that information. **The account number is ***********The name on the account is Deborah Kilburn.*I Robert Scutero married Deborah Kilburn in February **** so she is now Deborah Scutero.*I need the information on how to pay off this lien as soon as possible.*The address of the home is ****** Tuscola Circle*Murrieta, California ******Thank you
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CitiMortgage

Customer service issue
Reported by GetHuman1916715
Jan 7th, 2019 - a mon ago
I have an issue with CitiMortgage too
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Seen by 1 customer so far
Similar issue to 21 others
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Timeline
GetHuman1916715 started working on this issue
Jan 7th 7:19pm