CitiMortgage Customer Service

Contact CitiMortgage & solve common issues

Use CitiMortgage's Phone Number

CitiMortgage's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about CitiMortgage. Below you will also find the phone and non-phone-based contact information we've gathered.

CitiMortgage: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for CitiMortgage.
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Click below to show 3 more questions, answers, and complete guides to common CitiMortgage customer support problems.

Contacting CitiMortgage customer support

Below you can compare and contrast the 5 ways to contact CitiMortgage by looking at which ones are the fastest and which ones other customers recommend the most for solving CitiMortgage customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact CitiMortgage across the following channels: Phone, Web, Facebook, Twitter.

Phone number / contactWaitVotes
800-248-4638
Customer Service
3 mins101
800-283-7918
Existing Accounts
3 mins65
Online Help at citimortgage.com
Customer Service
< 3 hrs52
facebook.com/citi
Customer Service
2 mins7
@AskCiti
Customer Service
2 mins19

Recent reasons customers contacted CitiMortgage:

An open mortgage showed up on a title search that is being done on a house I’m selling...
I need copies of yearend mortgage statements from **** and ****.
Information on a closed loan account refund check.
A check was sent to us, perhaps a result of a previous closed loan. I wanted to confirm...
My parents had a loan that was taken over by CitiFinancial. They both passed away. My s...
TO WHOM IT MAY CONCERN.. I WAS GETTING RID OF OLD MAIL AND CAME ACROSS A ESCROW ACCOUNT...
Acct :************- Lien Release , *** Roslyn Street Buffalo, NY ***** transactions too...
I need the loan number on a CitiMortgage home loan that was filed on September...
Document *****,**Hello**Yes that is one of the loans, but there is another, please note...
Cenlar has NOT PAID MY HOMEOWNERS INS. I reached out to them and was hung up on today X...
I want to refinance my mortgage
You have reported to my credit * on time payments and ** missed payments and that is no...
I need to know what happen to my * payments sent to citi mortgage, who either sent them...
I need a copy of my title insurance policy (release of loan) because I'm a former CitiM...
CitiMortgage foreclosed on my home while they were doing a loan modification. The forec...

Help me with my issue

Does GetHuman work with CitiMortgage?

GetHuman does not work with CitiMortgage's customer support operations, directly or in any other way. GetHuman has no partnership or relation to CitiMortgage at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check CitiMortgage's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting CitiMortgage at a Glance

CitiMortgage has no chat option
CitiMortgage has no customer email
CitiMortgage has 1 help forum
CitiMortgage has 1 twitter handle
CitiMortgage has 1 facebook page
Contact information overview

Answered on this page:

Can I make extra payments towards my mortgage principal?
Can I refinance my existing mortgage with CitiMortgage?
Solutions to common issues

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