CitiMortgage Customer Service Issues

CitiMortgage foreclosed on my home during a loan modification process. After involving CEO Jane Frazier's office, the foreclosure was reversed. There were issues with increased taxes post the mortgage adjustment, which were eventually resolved. I've experienced confusion with notifications about selling my loan. Despite assurance that my mortgage wouldn't be sold, it was without my knowledge while I was disabled. Now, CENLAR is requesting my tax details as their estimates are higher, potentially doubling my payments. I had previously provided tax information to CitiMortgage. I wish for CitiMortgage to honor our initial agreement and continue servicing my mortgage.

CitiMortgage foreclosed on my home during a loan modification process. The foreclosure was canceled after involving CEO Jane Frazier's office. Despite resolving tax issues when my mortgage amount increased significantly, I then faced uncertainty about my loan being sold. Conflicting letters from CitiMortgage caused confusion. Recently, without my knowledge, my mortgage was sold to CENLAR. They now require updated tax information, threatening a substantial payment increase. Since I provided tax details to CitiMortgage previously, I want them to honor our original agreement and continue servicing my mortgage. Being disabled since ****, my brother now manages my finances. I need clarity and stability in this situation.Christopher M. Vista Square, NW Atlanta, GA ****** **********

Cenlar has not paid my homeowners insurance. I tried to contact them but got hung up on four times today. The mailbox was full and not accepting messages. The person who answered sounded Asian. Today is the due date. I spoke with a customer service representative last month or the month before, who confirmed the bill was unpaid and advised me to speak with Travelers to ensure they had the correct information. Travelers have confirmed they have the correct details and have been in touch with Cenlar for the last three months. There won't be any late fees due to COVID-19, but I am extremely frustrated!

Regarding Document [redacted]: Hello, Regarding the loans mentioned, there is another loan to consider. Below is the information from the lawyer: This is a follow-up regarding Mr. Kane's request. The property owners at 7 Blacksmith, Wilbraham, seek to refinance the property. There are still 2 outstanding Citi mortgages not discharged: 1. Mortgage for $[redacted],[redacted].00 from J. and M. Kane to Citibank, FSB dated 6/30/99, recorded in Book [redacted], Page [redacted]. 2. Mortgage for $32,[redacted].00 from J. and M. Kane to Citibank, Federal Savings Bank dated 6/30/99, recorded in Book [redacted], Page [redacted]. To clear the title, these mortgages must be discharged, as our scheduled closing is this Friday, June 26, [redacted]. The original discharges or duplicates are needed for recording at the Hampden County Registry of Deeds. The originals can be sent to: Peter J. Siciliano, Esquire 17 Millbrook Drive Wilbraham, MA [redacted]

I am seeking the loan number for a CitiMortgage home loan tied to the property at 13 Carroll Drive, Chalmette, LA 70[redacted]. This loan was established on September 4, [redacted], with the Saint Bernard Parish government in Louisiana. I currently have a release for loan number [redacted] from CitiMortgage, but the parish has informed me of a prior loan with no existing release. I lack any documentation related to this older loan dated around August [redacted]. It is essential to resolve this to ensure a seamless property sale with a clean title. Thank you for your assistance. Regards, J.M. Bradford

During the subprime mortgage crisis in [redacted], my loan with Citimortgage got lost, and there remains an outstanding lien on the property. I had made payments from [redacted] to [redacted], but in [redacted], I faced financial difficulties, leading to bankruptcy where the mortgage was included. Upon trying to resume payments in [redacted], Citimortgage claimed they had no record of my property, name, or loan number. They stated they never had the loan and offered no assistance. To resolve this issue, they need to release the lien or locate the loan's whereabouts as I'm unable to sell or refinance. The company listed on the lien went out of business in [redacted] due to the crisis, and Citimortgage was the loan servicer thereafter.

I am in the process of selling my house and encountered an issue with the paperwork from Commercial Federal Bank of Omaha for a mortgage paid off on January 10, [redacted]. Despite paying off the mortgage around three years ago, the paperwork was not filed, and it is crucial for the sale of my house. A lawyer is involved and insists that this documentation must be completed before proceeding. If there is any way to expedite this process, I would greatly appreciate your assistance. Thank you for your help in resolving this matter quickly. My details are as follows: Randy Griffin, [redacted] Hunter Ridge, Harlan, Iowa, [redacted]. My CitiMortgage account number is [redacted], and when I initially dealt with the bank, it was Citicorp Trust Bank, with an account number of [redacted]. Thank you again for your help and prompt attention to this issue.

I recently received a tax return document from CITIMORTGAGE INC at my home address. Unfortunately, the document has another person's name on it, Donald Kwiatkowski, not mine. I am concerned about identity theft and would like some clarification on what this document is about. The account number listed is [redacted]. The address on the document matches my residence at [redacted] Olcott Avenue, Saint John, Indiana, [redacted].

I need assistance with a complex matter. In March [redacted], a short sale took place, which led to a [redacted] form being sent to an outdated address in [redacted] for a debt cancellation. After discovering this in [redacted] through IRS letters, I realized there were accrued taxes, interest, and penalties. Due to the pandemic, the process was delayed, requiring redacted transcripts, an accountant for a full transcript, understanding of the situation, and a [redacted] amendment. The IRS has yet to process this, while interest and penalties continue to increase. My inquiries are related to the [redacted] form issued in [redacted].

Years ago, I had a home loan with Citimortgage, my account number was [redacted]-7. In [redacted], our house suffered storm damage, and we never cashed the insurance check. We are now trying to claim these funds from unclaimed funds, but they require someone from CitiMortgage to sign an affidavit to release the funds. Could you kindly provide me with the necessary information or contact person to assist with this process? Thank you for your attention to this matter.

I recently received correspondence from Payne Richards & Associates on March 6. They mentioned that Citimortgage Inc. has moved my $3,[redacted].21 refund to a third-party trust account for safekeeping, providing me with a claim number. They proposed a 10% fee to speed up the process of getting my refund. I am unsure if this is legitimate. Can anyone share their insights on this matter? Regards, Elizabeth A. K. 16 Washington St., Stoneham, MA Claim ID: [redacted]8

I would like to address an issue with Citimortgage involving associate Randall Schreier. I secured a mortgage with Citimortgage in September [redacted], which was later transferred to Cenlar. My loan number is [redacted]. I have been working with the Assumptions Department for over a year to remove Dennis Izurieta from the loan so that he can apply for a mortgage independently. I have followed all instructions from Cenlar, submitted required documents, paid fees, and been informed that everything is approved, pending Citimortgage's final approval. Despite speaking with Randall Schreier, who attempted to contact my original representative Eileen Stucky at Cenlar, I have not received a response in over a month. Schreier mentioned that Cenlar has been leading me on, and the only way to remove the name is through refinancing. If this is the case, over a year of effort has been wasted, making it more challenging for Dennis to purchase a home. I urgently request a prompt response.

Hello, I hope you're well. My mortgage was transferred to Citi Mortgage but wasn't properly discharged. I am requesting Citi Mortgage to correctly discharge my mortgage and ensure it's recorded at the Suffolk Registry of Deeds promptly. The details are in Book [redacted] Page 79. The mortgage must be discharged by Citi Mortgage as the current holder. I require confirmation of the discharge regarding the mortgage assigned by First Magnus Financial Corp on 05/15/[redacted] for $[redacted],[redacted]. Please assist me with this matter as soon as possible. Thank you.