Does Citi Simplicity offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Citi Simplicity below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Citi Simplicity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring messages.
Below are some clips we've found from Citi Simplicity's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Citi Simplicity.
This call may be monitored or recorded.
You are now in our speech enabled system. To access our touch tone system, press star star at any time.
How would you like to access your information? You can say credit How would you like to you are now in our touch tone system."
Excerpt from a call with Citi Simplicity
Tuesday, April 15, 2025 8:36 PM
They may ask you to say or enter information
"Please say or enter the primary cardholder's nine digit Social Security number."
Excerpt from a call with Citi Simplicity
Sunday, February 2, 2025 5:25 AM
What are the hours and when should I call?
Citi Simplicity operates the call center for this 866-696-5673 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 353 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Citi Simplicity at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Simplicity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Simplicity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Simplicity is Monday.The most busy day to call is Thursday, which averages 83% more phone calls by comparison.Again, this is based on a sample of 353 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Citi Simplicity is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citi Simplicity staffs the call center well on Monday.
Why Customers Call Citi Simplicity
If you have time to do a bit of reading before you call Citi Simplicity, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Citi Simplicity customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Citi Simplicity, and their purpose. Are any of these similar to the reason you are trying to call?
Review recent transactions: "So the last two transactions on this card, I'd like to review those, please."
- From a call lasting 18m 50s , Apr 15, 2025 8:36 PM
Inquiring about credit line: "I want to know what my credit line is."
- From a call lasting 8m 14s , Mar 24, 2025 9:29 PM
Applying for credit card: "I'm trying to see if I can consolidate all my accounts my credit card bill into one."
- From a call lasting 8m 33s , Feb 15, 2025 11:21 PM
Make a payment: "Make a payment."
- From a call lasting 3m 20s , Dec 29, 2024 2:45 AM
Payment processing: "A payment."
- From a call lasting 3m 7s , Dec 19, 2024 6:54 PM
Information about why customers call Citi Simplicity is extracted from issues that customers have reported to GetHuman.
This is Citi Simplicity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Simplicity agent. This phone number is Citi Simplicity's best phone number because 4,746 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-696-5673 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Citi Simplicity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Citi Simplicity has 1 phone number. It's not always clear what is the best way to talk to Citi Simplicity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citi Simplicity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi Simplicity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.