I closed on a refinance in the beginning of October and there were two checks issued to...

GetHuman-jaanjo's customer service issue with Citi Mortgage from November 2018

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The issue in GetHuman-jaanjo's own words
I closed on a refinance in the beginning of October and there were two checks issued to me to pay off credit cards. After I researched both I do not own the credit cards and credit agency and the banks they were issued from say they have no record of me having them. All I need is instructions on how to send you bs k the two checks so that you can credit those to my new mortgage . I have called customer service four times and no one seems to have a clue. I need this resolved ASAP please help or I have to take other measures to get this done. Mary Ann Murphy. Please don’t tell me to reach out to the reps that helped with the refinance because I have with no response.
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Citi Mortgage

Customer service issue
Reported by GetHuman-jaanjo
Nov 29th, 2018 - 9 mons ago
I have an issue with Citi Mortgage too
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Seen by 3 customers so far
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GetHuman-jaanjo started working on this issue
Nov 29th, 2018 4:22pm