I ordered for delivery and used the Chipotle app for the first time last week. Two day...

GetHuman-yhossein's complaint issue with Chipotle Mexican Grill, Inc. from May 2019

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The issue in GetHuman-yhossein's own words
I ordered for delivery and used the Chipotle app for the first time last week. Two days later, my account was hacked by someone in Texas who placed an order for delivery, which was in fact delivered even after I called the store and warned them. I live in California. Not only did I have to cancel my credit card and wait * weeks for a new one, but I have contacted Chipotle via "talk to us" and phone multiple times a day, everyday and not one single person has called me back!!! I want a refund and an explanation immediately!
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Chipotle Mexican Grill, Inc.

complaint issue
Reported by GetHuman-yhossein
May 7th, 2019 - a mon ago
I have an issue with Chipotle Mexican Grill, Inc. too
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Seen by 6 customers so far
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Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name
Timeline
GetHuman-yhossein started working on this issue
May 7th 11:29pm
GetHuman-yhossein indicated the issue is not fixed yet.
May 7th 11:36pm