The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-yhossein's own words
I ordered for delivery and used the Chipotle app for the first time last week. Two days later, my account was hacked by someone in Texas who placed an order for delivery, which was in fact delivered even after I called the store and warned them. I live in California. Not only did I have to cancel my credit card and wait * weeks for a new one, but I have contacted Chipotle via "talk to us" and phone multiple times a day, everyday and not one single person has called me back!!! I want a refund and an explanation immediately!
GetHuman-yhossein did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.
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