Sweaters fell apart before we could use it - requesting REFUND!

GetHuman-munmunm's customer service issue with ChildrensPlace.com from December 2018

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The issue in GetHuman-munmunm's own words
I am contacting you today for a purchase that I made from the Outlet store recently.*I purchased * beautiful sweaters as a gift for my daughters on a special family day.*Before using any new garment I usually wash them and then let the kids use it. *You won't believe the sweaters - as beautiful as they looked - they fell apart after a gentle wash. It has never happened with any sweater or any garment before in my life.**It broke my heart and their little hearts too.**I am contacting you today to report what happened. I paid for the sweaters in full but I did not get any value for my money.*I have their details with me, please refund my money!**Purchase Details:************************************CHENILE PO SWTR SOFT ROSE L (*****) * ************ **.** SC* ORIGINAL PRICE **.** * PROMO PRICE **.** *CHENILE PO SWTR TIDAL S (***) * ************ **.** SC* ORIGINAL PRICE **.** * PROMO PRICE **.** *MY PLACE *: M***************** * ************ *.** * *SUBTOTAL $**.** *STATE *.***% $*.** *COUNTY *.***% $*.** *T O T A L $**.** ********************************
I want a full refund.
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ChildrensPlace.com

CHENILE PO SWTR
Customer service issue
Reported by GetHuman-munmunm
Dec 1st, 2018 - 6 mons ago
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GetHuman-munmunm started working on this issue
Dec 1st, 2018 3:59pm