How Do I Track My Order with Children's Place?

If you have placed an order with Children's Place, you should receive it in good condition. Tracking gives you peace of mind since you can determine the progress of your order at all times.

When placing your order, you should always check to confirm that you have entered the right address and billing information. You may not get your order if your address has any missing numbers or misspellings.

Change your 'Ship to' preferences before placing your order when you intend to ship internationally. If you have selected 'US' as the 'ship to' country, you cannot ship internationally. Once you have placed your order, follow these steps to track it.

1. Select the order status link in the footer

2. Enter your shipping zip code and order number. You can contact the customer support team for help if you do not remember your order number.

3. Click on the option 'Order Status' to print a copy of your invoice. When you enter your shipping zip code and order number, you should find a summary of your order. If you need to return or exchange your order, the summary may act as an invoice.

You will receive a confirmation email when your order is shipped from the warehouse. The confirmation email will also include your order tracking number. There will be a link to the courier's site and you can click on it to track your order.

If you do not receive your order confirmation email, you should contact the support team and ask for help.

Getting Your Track Order Details on Children's Place

1. Go to the Track Order page of Children's Place

2. Find the 'Login' option at the top of the page

3. Log in to your account by entering your password and email address. When you log in, you can use the login button as your account menu

4. Find the option 'My Orders' in your account menu and click on it

5. Click on the order ID for the status you would like to track

6. The option will direct you to the Children's Place delivery status page. The page has detailed information on your shipment.

Order Cancelation

There are a few reasons why your order may be canceled. All orders on Children's Place go through a verification process. The aim is to make sure that all the information you provided is accurate. The process should be completed within 24 business hours. Some of the important details that are checked include; Your shipping and billing information, and your payment details.

If there is a problem when trying to verify your information, you will receive an email to inform you that your order was canceled. However, the email may not tell you the exact reason why it was canceled. You can correct errors that you made and place your order again. It is impossible to reinstate an order that has been canceled.

If you need help with your Children's Place order, you may seek help from the support team. If you wish to speak directly with a member of the support team, the best way to contact them is over the phone. Explain the exact nature of your problem and you will get the help you need. The customer care representatives are helpful and polite. If you are unable to get help on your first attempt, you can call again later.

The help desk has plenty of targeted tips and suggestions that may help you. You can follow the conversations started by other customers or start your own. You should seek answers on the help desk before contacting the support team.