My account is constantly suspended for being a "shared account" but I am the only perso...

GetHuman-svborrel's customer service issue with Chegg from February 2021

Help with my Chegg issue
The issue in GetHuman-svborrel's own words
My account is constantly suspended for being a "shared account" but I am the only person with access. It is locked right now, although the only devices on the account are my iPhone and my MacBook. Not to mention, every time I log in on my Macbook it makes me swap my device for my already existing Macbook device. It thinks I am on a different device every time, therefore once I go on Chegg * times I am already out of swaps even though I have used the same device the whole time. I am very frustrated because I follow the guidelines and suddenly I cant use the service I pay for.

GetHuman-svborrel did not yet indicate what Chegg should do to make this right.

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Chegg

Customer service issue
Reported by GetHuman-svborrel
Feb 11th, 2021 - 2 months ago
Fixed
Seen by 15 customers so far
Similar issue to 6692 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman-svborrel started working on this issue
Feb 11th 3:25pm
GetHuman-svborrel confirmed the issue is fixed. Hooray!
Feb 17th 4:39pm

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