I was charged $**.** for the subscription that I no longer needed. I received an email...

GetHuman-motton's customer service issue with Chegg from August 2018

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The issue in GetHuman-motton's own words
I was charged $**.** for the subscription that I no longer needed. I received an email stating that my subscription was expiring with a button to "continue the subscription." I clearly didn't press it, since I don't need the subscription. However, this morning I was charged, which I assume was for the continued subscription. I would have made an effort to cancel had I known that I would be charged, but after getting the email stating I only needed to take action to continue the subscription, I didn't feel the need.
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Chegg

Customer service issue
Reported by GetHuman-motton
Aug 8th, 2018 - 7 mons ago
I have an issue with Chegg too
Not resolved
Seen by 3 customers so far
Similar issue to 999 others
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Items needed
Order number
Billing address
Email address on the account
Timeline
GetHuman-motton started working on this issue
Aug 8th, 2018 7:37pm