A few months ago, I ordered two books but only received one of them. I talked to an age...

GetHuman-magrox's customer service issue with Chegg from April 2018

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The issue and preferred resolution, in GetHuman-magrox's own words:
A few months ago, I ordered two books but only received one of them. I talked to an agent at Chegg and told them about this issue and they gave me a return. I am on my Chegg account and it still says that I have to return the book that I never received. I wanted to make sure that I will not get charged since I am not able to return the book since I never received it.
I trust that Chegg will make this right and come up with a resolution that is fair.
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Chegg

Customer service issue
Reported by GetHuman-magrox
Apr 26th, 2018 - 3 mons ago
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Seen by 7 customers so far
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Items needed
Order number
Billing address
Email address on the account
Timeline
GetHuman-magrox started working on this issue
Apr 26th 2:07am