I picked up this msg today. From Chase about my credit card.**"Date*: Jul...

GetHuman3260541's Card Issue with Chase from July 2019

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The issue in GetHuman3260541's own words
I picked up this msg today. From Chase about my credit card.**"Date*: Jul ** **** **:**:** AM*From*: CHASE (***********)*To*: Thomas Scharf (***********)***"Hello this message is for Thomas Alice Carr. My name is Joe calling from the Chase Fraud Prevention Department calling regarding recent activity on your Southwest Airlines Business Credit Credit Card ending in **** if you could please give us a call back at *-***-***-****. Open ** hours a day and any specialist at that number can assist you. Thank you and have a great day." ***--- Brought to you by Vonage --- **This email was sent from a mailbox that does not accept replies. "***Problem *: I am in Thailand and telephone communication is problematic.**Problem *: No way to respond via gmail to the gmail sent to me presumably from Chase but coming via Vonage.**Problem * : Why on earth would I respond to an email referring to "Thomas Alice Carr"??? My only connection to any possible entity by that name is that we share the same first name.**What a nuisance, and if it is legitimate rather than a fraud attempt in itself, what a bollixed approach to customer service

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Chase

Card Issue
Reported by GetHuman3260541
Jul 17th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 5330 others
0 customers following this

Timeline

GetHuman3260541 started working on this issue
Jul 17th, 2019 3:49am