Chase Customer Service Issues

Hello, my name is Tal Sarbegili, and I am an Israeli citizen. I opened a Chase account in Colorado back in [redacted]. When I left the country, I had approximately $[redacted] in the Chase bank, thinking I would return. However, realizing my return would be delayed, I tried to close my account over the phone. The bank advised me to wait until my return to do so. I am now reaching out to inquire about the status of my account, as I'm unable to access it online from Israel. All I have is my old debit card with the number: 4[redacted] 0[redacted]. Please reach out to me for further assistance. Thank you for your time. Have a good day. Tal.

Hello, I recently discovered a significant drop in my credit score from around [redacted] to [redacted]. I had purchased $[redacted] tickets but mistakenly tried to pay with my credit card, which has a $[redacted] limit. The payment was declined, but I had enough funds in my debit card to cover the purchase. Could this error have caused my credit score to decrease so dramatically? I am seeking help as this is my first credit card account. Thank you for any assistance and have a wonderful day.

Hello, I opened a checking account some time ago, but I never used it. Recently, I received about 7 different debit cards in the mail, indicating multiple accounts were opened in my name without my authorization. I then received 7 letters confirming the closure of these accounts, including the one I originally opened. Could you please help me check which accounts, if any, are currently open with Chase? Thank you.

I’ve been a customer at Chase Bank for over three years, and I've consistently had issues with my direct deposit not going through smoothly. It's frustrating to always receive my money late and constantly have to rely on picking up physical checks. Recently, I made a deposit that won't be available until Tuesday, which is incredibly inconvenient. Despite filling out forms repeatedly and seeking assistance from both my employer and Chase Bank, the problem persists. If this issue is not resolved promptly, I'm considering closing my account, advising against using Chase, and avoiding any future accounts with them. It's essential for me to access my earnings on time to cover my expenses, and the lack of support from Chase is making that difficult despite my numerous attempts to resolve this matter.

My husband and I share a joint account, and I encountered the same problem with my card as he did with his. Despite having sufficient funds, we've experienced constant declines when trying to withdraw money. Each time we contact customer service, they are unable to identify the issue, and our cards continue to be declined. This issue has persisted since our recent move to Corpus Christi, TX. It's frustrating to be unable to make purchases at stores due to these card problems. Although I received a new card in January after losing mine in December, the problem persists with the new card. This recurring issue for both of our cards is quite bothersome, especially since there are no nearby Chase branches for assistance. When we reach out for help, the representatives seem unable to provide a solution. We seek clarity on why this problem occurs and why our cards are flagged for potential fraud activity. Unfortunately, my husband's card is now also not working.

I have been a Chase customer for a few years, using a high school checking account linked to my mother’s. Today, I opened a new Chase account and updated my phone number and email. At the bank, they updated my information. I was told I can use the same login for the Chase app, but now when I try to log in, it doesn’t recognize my device and requests a verification code. The only options provided are to send the code to my old phone number and email. My new phone number is [redacted], and my new email is [redacted] I need help to access my account on the app using my updated contact information. Your assistance would be greatly appreciated. Thank you in advance.

I have been a loyal Chase customer for over two decades, recommending them to colleagues and loved ones. However, I am greatly dissatisfied with how I have been handled recently. I discovered unauthorized checks totaling $1,[redacted] withdrawn from my account about a week and a half ago. These checks were not written by me and had a forged signature. Despite this, Chase supposedly cashed them as they were deposited in a Wells Fargo branch, which I find puzzling. I promptly reported this issue to Chase, who assured me they would reach out to Wells Fargo to resolve the matter. It's been over a week since then, and after visiting a branch last Saturday, I was told to expect a resolution soon from the fraud department. I am frustrated by the lack of alerts for such a significant transaction compared to minor debit card alerts I typically receive. The resulting bank charges from autopay failures due to the missing funds have further complicated the situation. I am seeking assistance from Chase management to address this ongoing ordeal.

Good morning, I am Cheryl Armitage. A customer has shared some concerns with me that I would like to confirm regarding your policies and procedures. I am seeking assistance with repayment on a loan which has extended well beyond its original timeline. I have several questions: 1. When there are reported tax liens against a customer, does the bank or the IRS handle the initiation of fund seizures? 2. Can a customer simply fax documentation to the bank indicating that the liens have been resolved, or is further action required with the IRS? Does this process differ between business and personal accounts? 3. What is the typical timeframe for funds to be reinstated into an account? 4. Is there a maximum limit for fund holds or seizures? Additionally: - Do bankruptcy filings impact daily withdrawal limits? - How do bankruptcies influence wire transfers? I've been informed that a bankruptcy-related document was sent to you over a month ago, and now there appears to be an issue with the IRS. While I doubt the accuracy of the bankruptcy claim, I am seeking clarification on the policies and procedures mentioned to me.

Hello, I am currently overseas and need to ensure that JetBlue has my flight details correct. For assistance, kindly reach out to me at [redacted]. I have received information from Chase regarding this matter - Reference: [redacted][redacted] Booking ID: S8SZUA Dear Mr. S. Yeshayahu, El Israel Airlines has made changes to my upcoming trip, and my original flight is no longer available. I apologize for any inconvenience caused. I have been presented with alternative options, and a prompt response is necessary as availability is not guaranteed until the ticket is reissued. Option 1: [LY [redacted] R 03APR TLV (Tel Aviv) JFK (New York) 230P 710P B6 [redacted] V 03APR JFK (New York) LAS (Las Vegas) 952P1252A+1] Option 2: If I choose, a refund can be requested, and a new booking can be made at current prices. For further assistance or to discuss the options, please contact 1-[redacted]. Support is available 24/7. Please note that any additional changes will incur airline penalties as per fare rules. Thank you for your prompt attention. Sincerely, Chase Travel Air Support Desk

I'm interested in opening a Chase checking account, but I have unique circumstances that require clarification. My spouse and I are both U.S. citizens living abroad with no immediate plans to return to the U.S. We do not possess a U.S. address but have a lawyer with power of attorney who might permit us to use his office as a U.S. address. Despite not residing in the U.S., we still hold valid driver's licenses that reflect our old U.S. address. Additionally, we need the ability to wire funds exceeding $50,[redacted] from a U.S. account to our local bank. Due to challenges with our current bank, W.F., and brokerage, we are exploring the option of transferring all our accounts to a more suitable institution. We currently reside in Bonaire, Dutch Caribbean, where we conduct banking with Maduro and Curiels Bank. I would appreciate guidance on whether it would be feasible to open an account with Chase given our circumstances and which account option would be suitable for us, excluding Sapphire banking.

While making a $[redacted] deposit at my local Chase ATM, I mistakenly pressed cancel, causing the machine to spit out my money. After attempting to re-deposit the cash, I received a message stating there were too many items. Waiting for the money to be returned, a prompt advised me to contact customer support to confirm the deposit status. I am concerned about having the funds in my account promptly, as I have a Chase credit card payment due on the 14th.

I had another disappointing experience with Manager Jenny at [redacted] W Warren, Dearborn Heights. I needed a notary for my taxes on a tight deadline for Monday. Even though she knows I am busy with clients, she refused to authorize the notary for me to sign when I had a break. I have raised concerns about her in the past. She could have easily approved the notary with your main office and allowed me to return later to sign. Jenny's unhelpfulness reflects poorly on your organization. Following this incident, I have decided to move my accounts out of your bank after April 15th.

As a Chase customer, I usually find answers to my questions through secure messages on the Chase website and rarely need to call customer service. However, when I received my new Freedom credit card recently and tried to use it, I encountered issues. Despite activating it, the card was declined twice. Upon checking online, I discovered that the card had been closed. When I contacted customer service, I had difficulty understanding representatives due to heavy accents. It turns out that the card was canceled because I had requested to cancel the first card sent to an address I haven't moved into yet. This confusion led to the new card being canceled as well. The language barriers and lack of understanding between me and customer service reps have been frustrating. I suggest Chase improve employee training by hiring individuals fluent in English and providing thorough training to enhance customer service interactions.

My name is Brandon Hunter, and unfortunately, I became a victim of identity theft recently. To protect my compromised bank information, I promptly visited a bank and secured my accounts. I lost $18,[redacted], with funds withdrawn from both my debit checking and credit card accounts. Despite the initial helpfulness of a fraud department representative who assisted in returning the money to my credit cards and initiating a review for the debit account losses, my experience took a turn. After numerous attempts to contact "Lucy" with extension [redacted] over two weeks went unanswered, I discovered my accounts were closed, and I am now facing a bill for the lost funds. The lack of communication and the decision to close my accounts, leaving me responsible for the loss, has not met my expectations or needs. I only sought new cards and account numbers to rectify the situation, not closures and additional financial burdens.

I want to bring attention to an issue I have encountered with a service provider while I am abroad. Subject: Important Message Regarding Your Recent Order with Avas Flowers Dear Tudung Ly, Thank you for selecting Avas Flowers for your floral arrangements during this difficult time. We understand the significance of your order, and we regret to inform you that we were unable to complete the delivery on the specified date. Despite our efforts, we are facing challenges in delivering to the intended address. If you wish to provide an alternative address for the delivery, please respond to this email with the details. We will ensure that the arrangement is thoughtfully crafted to convey your sentiments. As a gesture of goodwill, we would like to offer you a $15.00 store credit, which will be converted into points linked to your email address. These points can be used at any time within the next year to send flowers anywhere in the United States. We deeply apologize for any inconvenience caused and extend our heartfelt condolences to you during this period. For further assistance, please contact us promptly by either calling [redacted] or replying to this email. Kindly have your order number ([redacted]) ready to facilitate our support. Warm regards, Avas Flowers www.AvasFlowers.com

I am currently in Thailand for another week and attempting to make purchases on Amazon using my usual Amazon Rewards card under the name April Ventura. The same billing address is also being used. Despite acknowledging the fraud alerts sent to my email, confirming that I recognize the purchases, I am still unable to use my card for payment. I have answered security questions online to contact Chase due to my inability to make international calls. Please assist in unlocking my account so I may proceed with my purchases for work to be delivered to my home in San Diego. The only unusual aspect is my IP address due to being in a different country. Please rectify this issue and communicate solely through the email on file, which is [redacted]. Thank you.

I need assistance with two refunds. The first one is from April 19, [redacted], for Rolling Loud tickets totaling $[redacted].50. The second refund is from last Friday, the 26th, for $[redacted].00 for a canceled plan. I received an email confirming the refund but have not seen it reflected in my account. I also contacted Chase bank regarding the April 26 transaction and was assured I wouldn't be charged the $34 fee for the Clear transaction, but the fee was still applied. Uber charged me over $30 for unknown reasons, with two separate charges for $26 and $6+. I'm experiencing difficulty accessing my Chase account as the verification number and password are not working in the app. This situation is frustrating for me.

I received an email regarding a supposed refund from Chase Bank. The email claims that a refund payment of $11,[redacted].50 with confirmation number #[redacted] has been approved by the Account department. It instructs me to click on a link to collect the refund. If genuine, I would expect the refund to be credited to my account in 2-3 working days. I'm unsure about the authenticity of this email from "Chase Bank Customer Care" as the email address seems unusual and the formatting is questionable. I will contact Chase Bank directly to verify this refund before clicking on any links provided in the email.

I recently opened a new Chase account and encountered difficulty linking cards to deposit funds due to app issues. Unfortunately, my account quickly went negative as I was unable to transfer electronic money. I called customer service today and was informed that my account has been closed. I understand the decision but would appreciate assistance to rectify the situation. I was eager to bank with Chase and hope we can resolve this issue despite the challenges faced. Apologies for any inconveniences caused, and I intended to deposit funds before the account went negative.

I encountered an issue with Ubisoft where I was mistakenly charged three times for a single purchase, but I never received the game key. Chase advised that I couldn't cancel all three transactions and suggested contacting Ubisoft. However, I've had difficulties reaching Ubisoft for assistance. Though I couldn't get through via phone, I managed to send an email and was informed that I may have to wait up to 2 days for a reply. In addition, I tried reaching out to their Twitter support, but have not received a response yet. My request is to have all three transactions canceled, but I was informed that cancelling all of them may not be possible.