Yesterday, I spoke with a chase rep named Pearl. I explained that, because i have been...

GetHuman-wshriver's customer service issue with Chase from October 2018

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The issue in GetHuman-wshriver's own words
Yesterday, I spoke with a chase rep named Pearl. I explained that, because i have been unable to return to the states for several months, my account (auto loan) is past due. I tried to add my Merrill Lynch CMA debit card, but your system would not let me. All I want to do is pay my bill!!!! Pearl said I must use another service “just answer” which cost me **.** to sign up for, and they told me they could not help because it is a bank issue!!! So, does Chase want a payment or not?
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Customer service issue
Reported by GetHuman-wshriver
Oct 21st, 2018 - 3 mons ago
I have an issue with Chase too
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Seen by 7 customers so far
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GetHuman-wshriver started working on this issue
Oct 21st, 2018 3:34am