Regarding account no. ****************, Spectrum TV Select was erroneously added to our...

GetHuman-jonasblu's customer service issue with Charter Communications from February 2021

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Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-jonasblu's own words
Regarding account no. ****************, Spectrum TV Select was erroneously added to our Internet-only service after a transfer to a new address. That product had previously been supplied for free by the HOA. We do not use TV and would like the TV portion cancelled, and the related charges reversed. Thank you.

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Charter Communications

Customer service issue
Reported by GetHuman-jonasblu
Feb 10th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 500 others
0 customers following this

Timeline

GetHuman-jonasblu started working on this issue
Feb 10th 5:02am
GetHuman-jonasblu indicated the issue is not fixed yet.
Feb 17th 6:47pm