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Before contacting them, items GetHuman-khinewit may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman-khinewit's own words
One of your bank's Visa Cardholder withdraw cash from our bank's ATM. He didn't get any cash and complained to us. According to Visa Rules, only the issuer bank can initiate chargeback via Visa Online Portal. Please contact your cardholder to handle the case.
GetHuman-khinewit did not yet indicate what Charles Schwab Bank should do to make this right.
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