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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-vaness_'s own words
I booked a flight for my friend on jan * using my getgo account however I cancelled the flight because my friend can no longer come on the scheduled flight. The refund was transferred to my travel fund. I want now to use the fund for rebooking the flight of my friend however online does not allow me to use the fund for the original passenger since the fund was on my getgo account.. How will I book for my friend using the travel fund?
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