Updated

Cebu Pacific Airlines Customer FAQ

Top Answers & How-to Guides

How do I Contact Cebu Pacific Airlines Customer Service?

The question we are asked most often is about how to talk to Cebu Pacific Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for passengers flying alone on Cebu Pacific Airlines?

Yes, there are age restrictions for passengers flying alone on Cebu Pacific Airlines. For domestic flights within the Philippines,...
Ask any question you have about Cebu Pacific Airlines customer service, get an answer now.

Recent Cebu Pacific Airlines Customer Questions

Prices for checked pets on international flights

The fees for transporting pets in the cargo hold on international flights with Cebu Pacific vary based on destination, weight, and dimensions of the pet crate. It’s best to check the cargo service section on the Cebu Pacific website for specific details about pricing and requirements for traveling with pets.
Asked Feb 3, 2025 7:29 AM

هل وجبات الطعام متاحة على الخطوط

نعم، تقدم خطوط Cebu Pacific حصصًا من الوجبات خلال الرحلات، ولكن قد تختلف حسب مدة الرحلة. يمكن للركاب شراء الوجبات من قائمة الطعام المتاحة على متن الطائرة. يُفضل الاطلاع على خيارات الوجبات عند القيام بالحجز أو قبل الرحلة.
Asked Jan 11, 2025 12:26 PM

I need to rebook my domestic flight for tom..how to do so?

To rebook your domestic flight with Cebu Pacific, visit the Cebu Pacific website or use the mobile app. Go to the "Manage Booking" section, enter your booking details, and follow the prompts to rebook your flight. Keep in mind that fare differences may apply, and there might be rebooking fees. Make sure to complete the process before your original flight's scheduled departure.
Asked Jan 6, 2025 5:47 AM

Can cebu pacific ticketing office rebook a flight purchased online?

Yes, Cebu Pacific ticketing offices can assist with rebooking flights that were purchased online. However, it is recommended to do so through their website or mobile app for the most efficient service and to access any online rebooking fees or promotions.
Asked Dec 28, 2024 6:13 AM

booking not received confirmation but payment was approved

If you have not received a confirmation for your booking despite payment being approved, we recommend checking your spam or junk email folder. Sometimes confirmation emails can be misdirected. Additionally, ensure that the email address provided during booking is correct. If the issue persists, please refer to the contact information available on this page for further assistance.
Asked Dec 18, 2024 12:25 PM

Help me with my Cebu Pacific Airlines customer service issue

Baggage

What Do I Do If My Baggage Is Missing or Damaged from Cebu Pacific Airlines?

If you have recently taken a flight with Cebu Pacific Airlines and find that your baggage is missing or damaged, keep reading for some...

What is the baggage allowance for Cebu Pacific Airlines?

The baggage allowance for Cebu Pacific Airlines varies depending on the type of ticket and destination. For most domestic flights,...

What items are prohibited in my checked baggage on Cebu Pacific Airlines?

Cebu Pacific Airlines prohibits certain items in checked baggage for the safety of all passengers. Prohibited items include but are...

Flight Changes

How Do I Change My Ticket Information with Cebu Pacific Airlines?

Changing your ticket information with Cebu Pacific Airlines is now easy. If you follow the following steps, then you should be able...

How Do I Change My Flight with Cebu Pacific Airlines?

Cebu Pacific Airlines offers flexibility for travelers who need to change their flight. To change your flight, visit the airline's...

Carry-on

Can I bring a carry-on bag with me on Cebu Pacific Airlines?

Yes, you can bring a carry-on bag with you on Cebu Pacific Airlines. As of this FAQ response, Cebu Pacific allows passengers to bring...

Special Meals

Can I request a special meal on Cebu Pacific Airlines?

Yes, you can request a special meal on Cebu Pacific Airlines. They offer a range of special meal options to cater to different dietary...

Airport Arrival

How early should I arrive at the airport for my Cebu Pacific Airlines flight?

Passengers on Cebu Pacific Airlines are advised to arrive at the airport at least two hours before their flight's scheduled departure...

Pets

What is the policy for traveling with pets on Cebu Pacific Airlines?

Cebu Pacific Airlines welcomes small cats and dogs as checked baggage or cabin passengers, subject to certain conditions. Each passenger...

Food on Board

Can I bring my own food on board Cebu Pacific Airlines?

Yes, passengers are allowed to bring their own food on board Cebu Pacific Airlines. However, there are some restrictions and guidelines...

Payment Methods

What are the accepted forms of payment for booking a flight on Cebu Pacific Airlines?

Cebu Pacific Airlines accepts various payment methods for booking flights. Customers can conveniently pay for their bookings using...

Refunds

Can I cancel my flight with Cebu Pacific Airlines and get a refund?

Yes, you can cancel your flight with Cebu Pacific Airlines and receive a refund, however, there are specific conditions that apply....

Loyalty Program

Is there a loyalty program or frequent flyer program for Cebu Pacific Airlines?

Yes, Cebu Pacific Airlines offers a loyalty program called GetGo. GetGo is a frequent flyer program that allows passengers to earn...

Traveling with Infants

What is the policy for traveling with infants on Cebu Pacific Airlines?

Cebu Pacific Airlines allows passengers to travel with infants, defined as children aged 7 days to 2 years old, without purchasing...

Age Restrictions

Are there any age restrictions for passengers flying alone on Cebu Pacific Airlines?

Yes, there are age restrictions for passengers flying alone on Cebu Pacific Airlines. For domestic flights within the Philippines,...
We look to the Cebu Pacific Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Cebu Pacific Airlines issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated