Cebu Pacific Airlines Customer FAQ

If your payment went through but you didn't receive a booking number, it's possible there was a delay in the confirmation process. We recommend checking your email's spam or junk folder. If you still haven't received it, please check the most up-to-date contact information link on this page to reach out to Cebu Pacific Airlines for assistance.

Check your spam or junk folder as it might have been filtered there. Additionally, ensure you provided the correct email address during booking. If the issue persists, use the link to the most up-to-date contact information right here on this page to reach out to Cebu Pacific Airlines for assistance.

You can add prepaid baggage through the Cebu Pacific website or mobile app by managing your booking. Log in, select your flight under "Manage Booking," and follow the prompts to add baggage allowance. You can also add prepaid baggage through the Cebu Pacific call center or at airport kiosks up to 4 hours before the scheduled departure time.

If you've paid but did not receive a reference number, please check your email for a confirmation message. If no email was received, check with your payment provider to confirm the transaction. For further assistance, there is a link to the most up-to-date contact information right here on this page.

Yes, you can rebook your flight through Cebu Pacific's Manage Booking portal on their website. You will need your booking reference number and last name to access your booking. Please note that rebooking may be subject to fare differences and change fees.