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Cebu Pacific Airlines Customer FAQ

Top Answers & How-to Guides

How do I Contact Cebu Pacific Airlines Customer Service?

The question we are asked most often is about how to talk to Cebu Pacific Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for passengers flying alone on Cebu Pacific Airlines?

Yes, there are age restrictions for passengers flying alone on Cebu Pacific Airlines. For domestic flights within the Philippines,...
Ask any question you have about Cebu Pacific Airlines customer service, get an answer now.

Recent Cebu Pacific Airlines Customer Questions

I initially booked a flight with someone online and now I wanna rebook my own flight

To rebook your flight with Cebu Pacific Airlines, you can log in to your account on their official website or mobile app. Locate the booking you want to change and follow the prompts to select new travel dates or options. Additional fees may apply depending on the fare rules of your original booking. Make sure to review the changes before confirming the rebooking.
Asked Dec 2, 2024 6:51 AM

how can i refund my money, no confirmation approved receive, I paid 10pcs guest CEB super pass. but no confirmation receive i have a reference number for G-cash for payment.

To request a refund for your CEB Super Pass, please follow the procedure provided by Cebu Pacific Airlines for such cases. Typically, having your reference number ready will expedite the refund process. You can check for specific instructions related to refunds and initiate the process as outlined on their official site. Make sure to provide all necessary information to ensure a smoother experience.
Asked Nov 29, 2024 5:35 AM

I want to re-book my flight online but my booking reference is not accepted

If your booking reference is not accepted when trying to re-book your flight online, ensure that you are entering the correct reference number and last name associated with the booking. If the issue persists, it may be due to the type of fare purchased or restrictions on changes. For assistance, please refer to the most up-to-date contact information provided on this page.
Asked Nov 25, 2024 11:59 PM

I have a reservation that I want to cancel.

To cancel your reservation with Cebu Pacific Airlines, you can manage your booking online through their official website. You'll need your booking reference and last name to access your reservation. Please be aware of the cancellation policy, including any applicable fees or conditions for refunds.
Asked Nov 23, 2024 9:45 PM

Why I can’t check in online with cebu pacific? My flight is tomorrow Nov. 20

There are several reasons you may not be able to check in online with Cebu Pacific. Common issues include your flight not being eligible for online check-in, booking not being confirmed, or having special requests like unaccompanied minor services. Additionally, if your flight is less than 4 hours away, online check-in may be unavailable. We recommend checking your itinerary for eligibility, and if the problem persists, consider using other check-in options such as airport check-in.
Asked Nov 19, 2024 3:14 PM

Help me with my Cebu Pacific Airlines customer service issue

Baggage

What Do I Do If My Baggage Is Missing or Damaged from Cebu Pacific Airlines?

If you have recently taken a flight with Cebu Pacific Airlines and find that your baggage is missing or damaged, keep reading for some...

What is the baggage allowance for Cebu Pacific Airlines?

The baggage allowance for Cebu Pacific Airlines varies depending on the type of ticket and destination. For most domestic flights,...

What items are prohibited in my checked baggage on Cebu Pacific Airlines?

Cebu Pacific Airlines prohibits certain items in checked baggage for the safety of all passengers. Prohibited items include but are...

Flight Changes

How Do I Change My Ticket Information with Cebu Pacific Airlines?

Changing your ticket information with Cebu Pacific Airlines is now easy. If you follow the following steps, then you should be able...

How Do I Change My Flight with Cebu Pacific Airlines?

Cebu Pacific Airlines offers flexibility for travelers who need to change their flight. To change your flight, visit the airline's...

Carry-on

Can I bring a carry-on bag with me on Cebu Pacific Airlines?

Yes, you can bring a carry-on bag with you on Cebu Pacific Airlines. As of this FAQ response, Cebu Pacific allows passengers to bring...

Special Meals

Can I request a special meal on Cebu Pacific Airlines?

Yes, you can request a special meal on Cebu Pacific Airlines. They offer a range of special meal options to cater to different dietary...

Airport Arrival

How early should I arrive at the airport for my Cebu Pacific Airlines flight?

Passengers on Cebu Pacific Airlines are advised to arrive at the airport at least two hours before their flight's scheduled departure...

Pets

What is the policy for traveling with pets on Cebu Pacific Airlines?

Cebu Pacific Airlines welcomes small cats and dogs as checked baggage or cabin passengers, subject to certain conditions. Each passenger...

Food on Board

Can I bring my own food on board Cebu Pacific Airlines?

Yes, passengers are allowed to bring their own food on board Cebu Pacific Airlines. However, there are some restrictions and guidelines...

Payment Methods

What are the accepted forms of payment for booking a flight on Cebu Pacific Airlines?

Cebu Pacific Airlines accepts various payment methods for booking flights. Customers can conveniently pay for their bookings using...

Refunds

Can I cancel my flight with Cebu Pacific Airlines and get a refund?

Yes, you can cancel your flight with Cebu Pacific Airlines and receive a refund, however, there are specific conditions that apply....

Loyalty Program

Is there a loyalty program or frequent flyer program for Cebu Pacific Airlines?

Yes, Cebu Pacific Airlines offers a loyalty program called GetGo. GetGo is a frequent flyer program that allows passengers to earn...

Traveling with Infants

What is the policy for traveling with infants on Cebu Pacific Airlines?

Cebu Pacific Airlines allows passengers to travel with infants, defined as children aged 7 days to 2 years old, without purchasing...

Age Restrictions

Are there any age restrictions for passengers flying alone on Cebu Pacific Airlines?

Yes, there are age restrictions for passengers flying alone on Cebu Pacific Airlines. For domestic flights within the Philippines,...
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