Cebu Pacific Airlines Customer Service Issues

I booked a flight from Hong Kong to Manila on December 6, [redacted]. We selected our seats, but the itinerary receipt shows them as "Unassigned." We were charged HKD [redacted] for two seats. Why are the seats labeled "Unassigned" when we already paid for them? I want to ensure that the seats we chose will be the ones we get. How can this be guaranteed?

I made a mistake in my companion's name on my flight booking. The correct name is Christian OLLERO, spelled without the extra "L". My booking reference number is [redacted]. I realized the error after booking this afternoon. My name is Robert Fabro, and we will be traveling together. Please update the spelling of Christian's name and send me the revised itinerary ticket via email to avoid any check-in or boarding issues. Thank you and God Bless.

Good morning. I would like to update my friend's itinerary ticket. I booked the ticket yesterday for both of us to travel together. Unfortunately, I made a mistake in his last name; it should be "OLLERO" not "OLLERRO." Please correct the name on the itinerary to avoid any issues on the day of our flight. My booking reference is ZDR5TY, which I secured yesterday morning. I have been trying to contact your phone numbers without success. I hope you can provide me with an updated itinerary with the correct spelling for Mr. Christian OLLERO. Thank you and God bless.

Good morning! We are planning our Christmas and New Year's vacation in Iloilo from Davao. We have a question about adding luggage. We have traveled with Cebu Pacific before and found it affordable and comfortable. We plan to bring coconut seedlings to plant in our family's backyard in Iloilo, as dwarf coconuts are not available there. Can we bring four whole coconuts with their extract in our baggage? We are eager to book in advance, so a prompt response would be appreciated. Thank you, JUAN.

Hello, I have booked roundtrip tickets from Dubai to Manila and Manila to Dubai. I am looking to add check-in baggage for both flights, but I am unable to do so on the Cebu Pacific website. Agoda, where I made the booking, suggested I reach out to you for assistance. I would appreciate your help in adding the baggage to my reservation. Thank you.

I made a domestic flight booking for my sister, Irine G., from Roxas City to Manila on November 10, [redacted], and received Reference # QP2L5B. However, Cebu Pacific has not sent me the booking confirmation yet. I have checked my emails, including the Junk folder, but have found no correspondence. The payment of £[redacted].90 to Cebu Pacific with Reference # 5J QP2L5B has already been charged to my credit card. I contacted the customer service team by phone from Hong Kong, and a staff member confirmed that the transaction did not push through. I was advised that the amount should be refunded to my account within 24 hours. Could you please email me verification of the failed transaction so that I can present it to my credit card company if needed to facilitate the refund process? Thank you.

I am wondering if I will be compensated by the airline for the flight rescheduling. I received an email from Agoda stating that our flight from MPH to CRK has been changed from January 15, [redacted], at 14:35 to January 16, [redacted], at 9:40. I'm inquiring whether your company will cover the cost of an extra hotel night since it was the airline that rescheduled our flight. I am eager to hear back from you promptly regarding this issue. Thank you.

Hello, I am in need of assistance as my sister booked a flight for me but mistakenly included my married name which does not match my passport. The booking is under RHEA ANTONETTE DIAZ BUSTRIA, whereas my passport only shows RHEA ANTONETTE DIAZ. My sister is unable to make the necessary changes from Singapore, and I have been struggling to reach the hotline in Singapore and the Philippines for help. I am aware that changes within 24 hours are typically free, and I urgently need to rectify this issue. Thank you for your help.

Hello, I'm inquiring about a pressing issue concerning a flight scheduled for tomorrow at 3:35 PM. Today, I used Cebu Pacific's website chatbot to correct a passenger's last name spelling error. Despite being informed by the chat agent that the correction was made and an updated itinerary would be sent within 2-3 hours, I have not received any email confirmation after nearly 5 hours. The airline's website is facing technical problems, preventing me from reaching customer service through the chatbot. Considering the flight's imminent schedule, I am seeking guidance or support in resolving this issue promptly. Any advice or alternate contact details for Cebu Pacific's customer service would be highly appreciated. Thank you for your swift assistance.

I need to reserve 2 seats for flight TuG-MNL on March 6, [redacted], under booking number MEYL9C. I need to inform the airline that I will be carrying a medical self-dialysis machine in a hard case weighing about 90 lbs. The dimensions of the case are 19 x 22 x 20 inches. This machine is for my husband to use during our vacation. Please let me know the recommended check-in time and any other expectations. Thank you, H. Lacerona Ridad and E. Varilla Ridad.

Dear Customer Service, I am reaching out to express my dissatisfaction with your app and to request a refund for booking ZE475V or HI5Z8G. I encountered an issue where after entering all my payment details on December 26, [redacted], the app displayed a blank white page without confirming my flight ticket purchase. Frustrated, I ended up making a second purchase around 1 am on December 27, [redacted]. I believe this was a technical glitch on your app's end as my card was charged twice for the same passengers and luggage. I urge your team to promptly address this matter and process a refund. Sincerely, Belinda K. Contact: [redacted]7 Email: [redacted]

Good evening, I am reaching out to address the sudden cancellation of my ticket. I had made the original booking through lastminute.com, where I requested a refund. After receiving notification from them to seek the refund from you directly, I am now following up. The booking was made under my email address: [redacted] I am requesting a refund due to incurring additional expenses from postponing my travel, including extended hotel stays and purchasing a new ticket. I am having difficulty obtaining the refund and I am puzzled by the lack of information regarding the sudden cancellation of my ticket. Your assistance in processing the refund would be greatly appreciated. Kind regards, Calvin

Hello, I made a flight booking with my friends in [redacted] for a roundtrip from Manila to Legazpi in Feb [redacted]. The booking references are ZEE46S and RLSZ5X. Unfortunately, I recently discovered that I am pregnant, so I couldn't go on the trip along with my friends. I am aware that canceling the booking is not an option. I am looking for alternative ways to utilize this flight at a later date without incurring any extra charges. Thank you for your assistance. Best regards, R.

I have a question regarding my son's Japanese passport. Normally, Japanese passports do not include middle names, but my son's passport has one. Do I need to provide the middle name when booking, even if it's not requested in the system? On his passport, the name format is Family Name (Middle Name). We already made a booking using just his family name and first name. I'm wondering if this could cause any issues. Thank you for any assistance on this matter.