Cebu Pacific canceled my flight and offered a full refund * they say they did this on...

GetHuman-mscaseri's customer service issue with Cebu Pacific Airlines from November 2018

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The issue in GetHuman-mscaseri's own words
Cebu Pacific canceled my flight and offered a full refund * they say they did this on Oct ** but cannot tell me how to track down the refund as it has not appeared in my credit card . The booking reference number is JLECKB . I have called multiple times only to be told to ring back in ** hours . They seem not to even record how many times I have called and cannot refer me to the team that does the refunds
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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman-mscaseri
Nov 29th, 2018 - 8 mons ago
I have an issue with Cebu Pacific Airlines too
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-mscaseri started working on this issue
Nov 29th, 2018 5:34am
GetHuman-mscaseri indicated the issue is not fixed yet.
Nov 29th, 2018 5:36am