I placed an order and I want to speak to someone in regards to it. Therefore I called...

GetHuman1367730's customer service issue with Carters.com from October 2018

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I placed an order and I want to speak to someone in regards to it. Therefore I called Carter's customer service and I have been on hold about ** minutes. I believe customer service ends at **:** am and I only have one minutes left. Still no one has answered. The email also indicates if there should be a change in order you have to call within an hour of your purchase. Why is it taking so long for someone to assist me?
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Carters.com

Customer service issue
Reported by GetHuman1367730
Oct 18th, 2018 - a mon ago
I have an issue with Carters.com too
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Seen by 3 customers so far
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman1367730 started working on this issue
Oct 18th 3:59am
GetHuman1367730 confirmed the issue is fixed. Hooray!
Oct 20th 9:29pm