My account is not being recognized. I tried to login this morning and care.com was not...

GetHuman-ccorneli's Account Access issue with Care.com from October 2021

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Before contacting them, items GetHuman-ccorneli may need:
Name on account, Date of birth, Billing address, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-ccorneli's own words
My account is not being recognized. I tried to login this morning and care.com was not taking my email, but I know it’s the right email because I have previous emails with that address. So I did forgot password just to make sure it wasn’t the password, and it made me create a whole new account. But now, I can’t access any previous conversations and I really need to in order to set my schedule.

GetHuman-ccorneli did not yet indicate what Care.com should do to make this right.

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Care.com

Account Access issue
Reported by GetHuman-ccorneli
Oct 20th, 2021 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 224 others
0 customers following this

Timeline

GetHuman-ccorneli started working on this issue
Oct 20th, 2021 2:55pm