I signed up for a care.com premium account but realized after I’d paid for the * month...

GetHuman5551877's Account Access issue with Care.com from December 2020

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Name on account, Date of birth, Billing address, and Email address on account
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5551877's own words
I signed up for a care.com premium account but realized after I’d paid for the * month membership that I used an old account. I’d like the premium membership transferred to my new account. I JUST made this purchase in the last *-** minutes. I don’t know what I need to do in order to make that happen.

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Care.com

Account Access issue
Reported by GetHuman5551877
Dec 14th, 2020 - 5 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 1373 others
0 customers following this

Timeline

GetHuman5551877 started working on this issue
Dec 14th, 2020 3:16pm