While trying to set up my profile, the system is having problems running the background...

GetHuman-ziphenia's Profile Setup issue with Care.com from February 2020

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Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman-ziphenia's own words
While trying to set up my profile, the system is having problems running the background check. I know that I've put all of the correct information into the system based on my Driver's License and Social Security information. Can you provide any technical assistance? I know it isn't a background issue because I just recently passed one for a job that required a minor security clearance and last year, I was working for Head Start and did one for them as well.
GetHuman-ziphenia did not yet indicate what Care.com should do to make this right.
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Profile Setup issue
Reported by GetHuman-ziphenia
Feb 18th, 2020 - 2 mos ago
Not resolved
Seen by 2 customers so far
Similar issue to 1560 others
0 customers following this
GetHuman-ziphenia started working on this issue
Feb 18th 11:29pm