Hello, I am a caregiver. I would like to suggest a change of your policy for families...
GetHuman1956781's customer service issue with Care.com from January 2019
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The issue in GetHuman1956781's own words
Hello, I am a caregiver. I would like to suggest a change of your policy for families seeking care. I have been contacted by several families seeking child care. There are a number of occasions where both mine and the family's time was wasted and i know how to solve it, and here it is. Since I am required to fill out all of the fields when creating my profile, it should also be a requirement for the family seeking care. That way, I, as a care provider knows what is expected from the person contacting me. On most occasions when I am contacted, I will click on their profile and rarely is it filled out. If they were required to complete all fields, it would save lenghty texts back and forth an*or long phone calls only to find we would not be a good fit. Please, make it a requirement for care seekers to fill out fields in their entirety. **Kindest regards, **Kristina.
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