I wrote an email last week about being over charged for my account. I received an email...

GetHuman1890734's customer service issue with Care.com from January 2019

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The issue in GetHuman1890734's own words
I wrote an email last week about being over charged for my account. I received an email that said my account would be canceled and I would no longer be charged. That is great news but I never signed up for the Premium plan in the first place. So I would like to talk to someone on why I was charged for * months for it when I never signed up for it or used it after the initial month I needed. (I had only signed up for one month) I tried to call your **** number but it has no cue for my needs. Please have someone contact me on how this can be resolved we like your services and move a great deal with my husbands job so would like to continue using your website but this is the second time this has happened to us and I can not keep using a service that over charges me every time. Thank you for your time. *Megan Welch
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Care.com

Customer service issue
Reported by GetHuman1890734
Jan 3rd, 2019 - 4 mons ago
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Seen by 13 customers so far
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Timeline
GetHuman1890734 started working on this issue
Jan 3rd 8:50pm